Discover how to support and enhance your company’s process improvement procedures by taking this Lean Six Sigma: Toolkit course. You can then use Lean Six Sigma as the benchmark methodology for focusing workforce efforts on removing waste and increasing efficiency in the marketplace.
This valuable Six Sigma tutorial provides details, techniques, and planning tools to enable high levels of improvement in all aspects of your working routines. You will be given an overall view of the toolkit available and the data-driven improvement cycle (DMAIC). From there, you will learn how to use analytics (Ishikawa, Pareto, etc.), work with ideas (brainstorming, multi voting, etc.), utilise process mapping (swim lane, spaghetti diagram, etc.), and listen to the customer (Kano analysis, focus groups, etc.). A full set of procedures and templates are provided to tailor and apply to your working environment.
By completing this training, you will have upgraded your understanding of service improvement and start to reap the benefits of its advantages in the marketplace.