| Induction Form | |||
| Induction Form | 00:05:00 | ||
| Registration entry Form | |||
| Registration Entry Form | 00:05:00 | ||
| Unit 1: Principles of Providing Administrative Services | |||
| Support Materials | |||
| 1. Different Types of Meetings | 00:00:00 | ||
| 2. Providing Administrative Support for Meetings | 00:00:00 | ||
| 3. Steps Involved in Organising a Meeting | 00:00:00 | ||
| 4. Different Types of Business Travel and Accommodation | 00:00:00 | ||
| 5. Confirming Instructions and Requirements and Keeping Records for business Travel and Accommodation | 00:00:00 | ||
| 6. Features of Hard Copy and Electronic Diary Systems | 00:00:00 | ||
| 7. Managing a Diary System | 00:00:00 | ||
| 8. Importance of Obtaining Correct Information When Making Diary Entries | 00:00:00 | ||
| 9. Different Types of Office Equipment and Their Uses | 00:00:00 | ||
| 10. Using Office Equipments Effectively | 00:00:00 | ||
| 11. Types of Mail Services Used in Business Organisations | 00:00:00 | ||
| 12. Customer Service in a Business Environment | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Unit 2: Principles of Business Document Production and Information Management | |||
| Support Materials | |||
| The Essential Requirements of Business Documents | 00:00:00 | ||
| The Distribution of Business Documents | 00:00:00 | ||
| Managing Information in Business Organisations | 00:00:00 | ||
| Different Types of Information Communication Technology | 00:00:00 | ||
| Different Types of Business Documents | 00:00:00 | ||
| Checking the Accuracy of Business Documents | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Unit 3: Understand Communication in a Business Environment | |||
| Support Materials | |||
| The Importance of Using Correct Grammar | 00:00:00 | ||
| Non-Verbal Communication | 00:00:00 | ||
| Communication Requirements of Different Audiences | 00:00:00 | ||
| Communication Methods in a Business Environment | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Unit 4: Understand Employer Organisations | |||
| Support Materials | |||
| 1. Differences Between the Private Sector, Public Sector and Voluntary Sector | 00:00:00 | ||
| 2. Different Organisational Structures | 00:00:00 | ||
| 3. Features of Different Types of Legal Structures for Organisations | 00:00:00 | ||
| 4. Internal and External Influences on Organisations | 00:00:00 | ||
| 5. Analysing Organisational Environment | 00:00:00 | ||
| 6. Organisational Change | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Unit 5: Understand How to Develop Working Relationships With Colleagues | |||
| Support Materials | |||
| 1. Effective Team Work | 00:00:00 | ||
| 2. Feedback Communication | 00:00:00 | ||
| 3. Conflict Management Techniques to Resolve Team Conflicts | 00:00:00 | ||
| 4. How to be a Buddy to a Colleague | 00:00:00 | ||
| 5. Techniques to Establish Rapport with a Buddy | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Unit 19: Principles of Marketing Theory | |||
| Support Materials | |||
| 1. Market Segmentation Importance of Defining and Difference between Market Segments and Customer Classifications | 00:00:00 | ||
| 2. Cluster Customers With Similar Characteristics | 00:00:00 | ||
| 3. How a Range of Products May Appeal to Different Market Segments | 00:00:00 | ||
| 4. Valid and Reliable Marketing Data to Segmenting the Market | 00:00:00 | ||
| 5. Marketing Data Collection Methods | 00:00:00 | ||
| 6. Customer Relationship Management (Crm) Activities and Systems | 00:00:00 | ||
| 7. Role of Marketing in Enhancing the Sale of Products and or Services | 00:00:00 | ||
| 8. Significance of Customer Loyalty to the Achievement of Marketing Objectives | 00:00:00 | ||
| 9. Marketing Key Performance Indicators and Factors of Assessing the Cost and Value of Marketing Activities | 00:00:00 | ||
| 10. Significance of Brand and Reputation to Sales Performance | 00:00:00 | ||
| 11. Scope and Purpose of Socially Responsible Marketing | 00:00:00 | ||
| 12. Importance of Involving Stakeholders in Socially Responsible Marketing Activities | 00:00:00 | ||
| 13. How Core Values Are Expressed Through Coherent Branding and Chosen Communication Methods | 00:00:00 | ||
| 14. The Requirements of Socially Responsible Marketing Campaigns | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Unit 20: Principles of Digital Marketing | |||
| Support Materials | |||
| 1. Introduction to Digital Marketing | 00:00:00 | ||
| 2. Digital Marketing Strengths and Weaknesses | 00:00:00 | ||
| 3. Legal Requirements and Digital Marketing | 00:00:00 | ||
| 4. SEO Pros and Cons | 00:00:00 | ||
| 5. Internet Facilities for Targeted Information | 00:00:00 | ||
| 6. Digital Marketing Devices and Messages | 00:00:00 | ||
| 7. CRM System and Digital Technologies | 00:00:00 | ||
| 8. Tailoring Messages and the Potential for Marketing to Social Network | 00:00:00 | ||
| Assignment | |||
| Assignment | 00:00:00 | ||
| Additional Support Materials | |||
| Features and Benefits | 00:00:00 | ||
| Learner’s Evidence Tracking Log | 00:00:00 | ||
| Assignment Submission Guideline | |||
| Assignment Submission Guideline | 00:00:00 | ||
| Submit Your Assignments – NCFE Level 2 Certificate in Principles of Business Administration | |||
| Submit Your Assignments – NCFE Level 2 Certificate in Principles of Business Administration | 00:00:00 | ||
| Resubmit Your Assignments – NCFE Level 2 Certificate in Principles of Business Administration | |||
| Resubmit Your Assignments – NCFE Level 2 Certificate in Principles of Business Administration | 00:00:00 | ||
| End of Course Questionnaire | |||
| End of Course Questionnaire | 00:00:00 | ||