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Advance yourself as a successful business administrator and operate in a wide range of business administration roles by giving the NCFE Level 3 Diploma in Business Administration a go. With this unique business administration course, you’ll be able to open yourself up to a world full of opportunities, ensuring that success is never too far away from reach.

Our NCFE Level 3 Diploma in Business Administration has a lot to offer! It will help you confirm your competence if you’re already in the business administration role. It will also help you develop your communication and presentation skills, which will be valuable for a wide range of jobs, not just in business.

This business administration diploma covers the skills and knowledge you need to be successful at a managerial level, covering competencies for a wide range of contexts. No matter how you look at it, you’ll find success with us one way or another.

So wait no more, and rely on us to turn you into a successful business administrator by joining now!

The fee of the Exam is excluded from the subscription, so you have to buy the exam for this course.

Learning Outcomes

  • Gain a solid understanding of the business environment.
  • Develop an excellent understanding of administration.
  • Know how to manage personal and professional development effectively.
  • Familiarise yourself with business communication and information.
  • Solidify your knowledge of the fundamentals of business administration.
  • Learn about financing and much more!

Guided Learning Hours

The Guided Learning Hours is an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.

Guided Learning Hours for this qualification is 282 hours.

Total Qualification Time

Total Qualification Time is the number of notional hours, which represents an estimate of the total amount of time that could reasonably be expected to be required for a learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of a qualification.

The Total Qualification Time for this qualification is 580 hours.

Method of Assessment

To achieve this qualification, learners are required to complete a minimum of 58 credits:

  • 27 credits from mandatory units in Group A
  • 13 credits from Group B
  • Remaining credits from either Group B, C, or D (maximum of 10 credits from Group C and 8 credits from Group D)

Minimum 40 credits must be achieved at level 3 or above.

This qualification must be assessed in line with the Skills CFA Assessment Strategy and will be evaluated internally.

Each candidate must produce a portfolio of evidence to demonstrate their achievement of all unit’s learning outcomes and assessment criteria. The main pieces of evidence include:

  • Assessor observation – completed observational checklists and
  • related action plans
  • witness testimony
  • candidate’s proof of work
  • worksheets
  • Assignments/projects/reports
  • record of professional discussion
  • record of oral and written questioning
  • Candidate and peer reports
  • Recognition of Prior Learning (RPL).

Who is this course for?

This NCFE Level 3 Diploma in Business Administration is for learners that:

  • Want to progress onto a Level 4 Diploma.
  • Want to get into a managerial role.
  • Want to progress further in the business administration role.
  • Want to develop their personal and professional skills


There are no specific recommended prior learning requirements for this qualification/these qualifications. However, learners may find it helpful if they’ve already achieved a Level 2 qualification.

Career Path

  • Customer Relationship Manager
  • Personal Assistant
  • Team Leader
  • Secretary
  • Sales Person
  • Telesales Professional
  • Assistant Manager
  • Senior Supervisor
  • Manager
  • Arena Manager
  • Business Development Executive
  • Customer Service Advisor
  • Receptionist
  • Business Support Officer
  • Floor Manager
  • Head of Department

Course Curriculum

Unit 01 Principles of business
Unit 02 Principles of business communication and information
Unit 03 Communicate in a business environment
Unit 04 Principles of administration
Unit 05 Manage personal and professional development
Unit 10 Develop a presentation (3 credits)
Unit 11 Manage an office facility (4 credits)
Unit 14 Deliver a presentation (3 credits)
Unit 32 Produce minutes of meetings (3 credits)
Support Materials
LO1: Understand how to take minutes of meetings
Organisational Conventions for Producing Minutes 00:00:00
Purpose of Different Types of Minutes and Other Meeting Records 00:00:00
The Importance of Maintaining Confidentiality of Meetings 00:00:00
The Importance of Recording Who Proposed and Seconded Suggestions and Changes 00:00:00
The Legal Requirements of Formal Minutes 00:00:00
The Responsibilities of the Minute Taker in a Meeting 00:00:00
LO2: Be able to take notes of meetings
Recording Decisions and Actions 00:00:00
Sections of a meeting 00:00:00
Taking and Structuring Notes 00:00:00
LO3: Be able to produce minutes of meetings
Business English for Minutes 00:00:00
Layout and Numbering 00:00:00
Maintaining the Requirements of Confidentiality 00:00:00
Obtaining Approval and Distributing Minutes 00:00:00
The Minutes 00:00:00
Unit 45 Promote equality, diversity and inclusion in the workplace (3 credits)
Unit 52 Using email (3 credits)
1. Select and Use Software Tools to Compose and Format Email Messages, including Attachments 00:00:00
2. The Message Size and How It Can be Reduced 00:00:00
3. Send Email Messages to Individuals and Groups 00:00:00
4. Stay Safe and Respect Others When Using Email 00:00:00
5. Use an Address Book to Organise Contact Information 00:00:00
6. Follow Guidelines and Procedures for Using Email 00:00:00
7. Read and Respond to Email Messages Appropriately 00:00:00
8. Use Email Software Tools and Techniques to Automate Responses 00:00:00
9. Archive Email Messages 00:00:00
10. Organise, Store and Archive Email Messages Effectively 00:00:00
Unit 54 Resolve customers’ complaints (4 credits)
Unit 67 Principles of marketing stakeholder relationships (3 credits)
Unit 68 Principles of market research (5 credits)
Submit Your Assignments – NCFE Level 3 Diploma in Business Administration
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