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Advance yourself as a successful business administrator and operate in a wide range of business administration roles by giving the NCFE Level 3 Diploma in Business Administration a go. With this unique business administration course, you’ll be able to open yourself up to a world full of opportunities, ensuring that success is never too far away from reach.

Our NCFE Level 3 Diploma in Business Administration has a lot to offer! It will help you confirm your competence if you’re already in the business administration role. It will also help you develop your communication and presentation skills, which will be valuable for a wide range of jobs, not just in business.

This business administration diploma covers the skills and knowledge you need to be successful at a managerial level, covering competencies for a wide range of contexts. No matter how you look at it, you’ll find success with us one way or another.

So wait no more, and rely on us to turn you into a successful business administrator by joining now!

The fee of the Exam is excluded from the subscription, so you have to buy the exam for this course.

Learning Outcomes

  • Gain a solid understanding of the business environment.
  • Develop an excellent understanding of administration.
  • Know how to manage personal and professional development effectively.
  • Familiarise yourself with business communication and information.
  • Solidify your knowledge of the fundamentals of business administration.
  • Learn about financing and much more!

Guided Learning Hours

The Guided Learning Hours is an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.

Guided Learning Hours for this qualification is 282 hours.

Total Qualification Time

Total Qualification Time is the number of notional hours, which represents an estimate of the total amount of time that could reasonably be expected to be required for a learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of a qualification.

The Total Qualification Time for this qualification is 580 hours.

Method of Assessment

To achieve this qualification, learners are required to complete a minimum of 58 credits:

  • 27 credits from mandatory units in Group A
  • 13 credits from Group B
  • Remaining credits from either Group B, C, or D (maximum of 10 credits from Group C and 8 credits from Group D)

Minimum 40 credits must be achieved at level 3 or above.

This qualification must be assessed in line with the Skills CFA Assessment Strategy and will be evaluated internally.

Each candidate must produce a portfolio of evidence to demonstrate their achievement of all unit’s learning outcomes and assessment criteria. The main pieces of evidence include:

  • Assessor observation – completed observational checklists and
  • related action plans
  • witness testimony
  • candidate’s proof of work
  • worksheets
  • Assignments/projects/reports
  • record of professional discussion
  • record of oral and written questioning
  • Candidate and peer reports
  • Recognition of Prior Learning (RPL).

Who is this course for?

This NCFE Level 3 Diploma in Business Administration is for learners that:

  • Want to progress onto a Level 4 Diploma.
  • Want to get into a managerial role.
  • Want to progress further in the business administration role.
  • Want to develop their personal and professional skills


There are no specific recommended prior learning requirements for this qualification/these qualifications. However, learners may find it helpful if they’ve already achieved a Level 2 qualification.

Career Path

  • Customer Relationship Manager
  • Personal Assistant
  • Team Leader
  • Secretary
  • Sales Person
  • Telesales Professional
  • Assistant Manager
  • Senior Supervisor
  • Manager
  • Arena Manager
  • Business Development Executive
  • Customer Service Advisor
  • Receptionist
  • Business Support Officer
  • Floor Manager
  • Head of Department


To learn about what each qualification means, please check out this file.

To learn about the differences between Award, Diploma and Certificate, please read this file.

After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.

Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

To learn about the difference between CPD course and Regulated Qualification, please read this file.

UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.

Course Curriculum

Unit 1: Principles of Business
Support Materials
1. Characteristics of Different Business Markets 00:00:00
2. The Nature of Interactions between Businesses within a Market 00:00:00
3. How an Organisation’s Goals may be Shaped by the Market in Which it Operates 00:00:00
4. Legal Obligations of a Business 00:00:00
5. Business Innovation Models 00:00:00
6. Sources of Support and Guidance for Business Innovation 00:00:00
7. The Process for New Product or Service Development 00:00:00
8. Benefits, Risks and Implications Associated with Innovation 00:00:00
9. Importance of Financial Viability for an Organisation 00:00:00
10. Must-Know Financial Terminologies 00:00:00
11. Basics of Business Budgeting 00:00:00
12. Budget Management 00:00:00
13. Principles of Marketing 00:00:00
14. Sales Process 00:00:00
15. Features and Uses of Market Research 00:00:00
16. The Value of a Brand to an Organisation 00:00:00
17. Relationship between Sales and Marketing 00:00:00
Unit 2: Principles of Business Communication and Information
Support Materials
1. Negotiation in a Business Environment 00:00:00
2. Different Types of Presentation and Their Requirements 00:00:00
3. Use of Different Presentation Media 00:00:00
4. Deliver a Presentation 00:00:00
5. Using Feedback 00:00:00
6. How to Create Bespoke Business Documents 00:00:00
7. Information Systems in a Business Environment 00:00:00
Unit 3: Communicate in a Business Environment
Support Materials
1. The Communication Needs of Internal and External Stakeholders 00:00:00
2. The Different Communication Models That Support Administration 00:00:00
3. The Effectiveness of Different Communication Systems 00:00:00
4. Factors That Affect the Choice of Communication Media 00:00:00
5. Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications 00:00:00
6. Factors to Be Taken Into Account in Planning and Structuring Different Communication Media 00:00:00
7. Ways of Overcoming Barriers to Communication 00:00:00
8. The Use of Communications Theories and Body Language 00:00:00
9. Proof-reading Techniques for Business Communications 00:00:00
1. The Purpose and Audience of the Information to Be Communicated 00:00:00
2. Communication Media That Are Appropriate to the Audience and Information to Be Communicated 00:00:00
3. Format, Layout and Style of Business Communication 00:00:00
4. Business Practices When Communicating in Writing 00:00:00
5. The Style and Content of a Communication, Appropriate to Specific Audiences 00:00:00
6. Present Written Communications That Are Clear 00:00:00
7. Meet Agreed Deadlines in Communicating With Others 00:00:00
1. The Nature, Purpose, Audience and Use of the Information to Be Communicated 00:00:00
2. Use Language That Is Correct and Appropriate for the Audience’s Needs 00:00:00
3. Use Appropriate Body Language and Tone of Voice to Reinforce Messages 00:00:00
4. The Meaning and Implications of Information That Is Communicated Verbally 00:00:00
5. Confirming That a Recipient Has Understood Correctly What Has Been Communicated 00:00:00
6. Respond in a Way That Is Appropriate to the Situation and in Accordance With Organisational Policies and Standards 00:00:00
Unit 4: Principles of Administration
Support Materials
1. The Legal Requirements Relating to the Management of Office Facilities 00:00:00
2. Typical Services Provide by Office Facility 00:00:00
3. How to Establish Office Management Procedure 00:00:00
4. Office Environment 00:00:00
5. How to Manage Office Resources 00:00:00
6. Monitoring 00:00:00
7. The Legal Obligations of the Employer for Health and Safety in the Workplace 00:00:00
8. An Individual’s Responsibilities for Health and Safety in the Workplace 00:00:00
9. Workplace Emergency 00:00:00
10. Purpose of Meeting Minutes 00:00:00
11. The Legal Requirement of Minutes 00:00:00
12. What Should and Should Not Be Included in Meeting Minutes 00:00:00
13. Taking and Structuring Notes 00:00:00
14. Features and Purpose of Formal and Informal Meeting 00:00:00
15. Key Aspects of the Chairman’s Role and Responsibilities 00:00:00
16. The Different Roles in a Business Meeting 00:00:00
17. Meeting Facilitation 00:00:00
18. Information Requirements of a Meeting Before, During and After a Meeting 00:00:00
19. Use of Targets and Budgets to Manage Workloads 00:00:00
20. Task Allocation 00:00:00
21. Quality Management Techniques 00:00:00
22. Techniques Used to Identify the Need for Improvements in Team Outputs and Standards 00:00:00
23. Purpose and Features of Different Types of Business Events 00:00:00
24. How to Plan an Event 00:00:00
25. Information Resources for an Event 00:00:00
Unit 5: Manage Personal and Professional Development
Support Materials
1. Sources of Information on Professional Development Trends and Their Validity 00:00:00
2. Trends and Developments that Influence the Need for Professional Development 00:00:00
3. Benefits of Personal and Professional Development 00:00:00
4. The Basis on Which Different Types of Development Actions are Selected 00:00:00
5. Evaluating Current and Future Personal and Professional Development Needs 00:00:00
6. Identifying Current and Future Likely Skills and Knowledge Needs Using Skills Gap Analysis 00:00:00
7. How to Set SMART Objectives 00:00:00
8. Agreeing a Personal and Professional Development Plan 00:00:00
9. Obtaining Feedback on Performance 00:00:00
10. Reviewing Progress Toward Personal and Professional Objectives 00:00:00
Evaluate Whether your PDP Goals Are SMART 00:00:00
Personal Action Plan for PDP 00:00:00
Unit 10: Develop a Presentation
Support Materials
1. Best Practice in Developing Presentations 00:00:00
2. Who Needs to Be Consulted on the Development of a Presentation 00:00:00
3. The Factors to Be Taken Into Account in Developing a Presentation 00:00:00
4. The Advantages and Limitations of Different Communication Media 00:00:00
5. Tailor Your Presentation to Fit the Timescale and Audience 00:00:00
6. Action to Ensure That a Presentation Adheres to Organisational Guidelines and Policies 00:00:00
7. Materials That Support the Content of a Presentation 00:00:00
Unit 11: Manage an Office Facility
1. Establish and Implement Office Management Procedure 00:00:00
2. Manage the Effectiveness of Work and Systems 00:00:00
3. Managing any Constraints Attached to Office Facilities and Related Budgets 00:00:00
4. Factors to Be Taken into Account in the Design of Office Systems, Procedures and Guidance Documents 00:00:00
5. Office Environment 00:00:00
6. Maintain Equipment and Consumables 00:00:00
7. Office Systems and Procedure 00:00:00
8. Manage the Maintenance of Office Equipment 00:00:00
9. Supplier Relationship Management 00:00:00
10. The Concept of Business Administration 00:00:00
Unit 14: Deliver a Presentation
1. The Advantages and Limitations of Different Methods of 00:00:00
2. How the Type and Size of the Audience Affects the Delivery of a Presentation 00:00:00
3. The Factors to Be Taken Into Account in Developing Contingency Plans When Delivering Presentations 00:00:00
4. Voice Projection and Timing Techniques 00:00:00
5. The Factors to Be Taken Into Account in Responding to Questions From an Audience 00:00:00
6. Different Methods for Evaluating the Effectiveness of a Presentation 00:00:00
7. The Layout of the Venue and Correct Functioning of Equipment and Resources 00:00:00
8. Using Appropriate Language and Tone of Voice in Delivering a Presentation 00:00:00
9. Body Language in Delivering Presentation. 00:00:00
10. Using Equipment and Resources Effectively When Delivering a Presentation 00:00:00
Unit 39 Manage Team Performance
1. Use of Benchmarks in Managing Performance 00:00:00
2. A Range of Quality Management Techniques to Manage Team Performance 00:00:00
3. Identifying Team Member Strengths 00:00:00
4 How To Successfully Allocate Work To Your Team 00:00:00
5. Improvement in Team Members Productivity. 00:00:00
6. Amend Priorities and Plans to Take Account of Changing Circumstances. 00:00:00
7. Recommend Changes to Systems and Processes to Improve the Quality of Work 00:00:00
8. The Lines of Communication and Authority Levels 00:00:00
9. Communicating Effectively within Team That Are Appropriate 00:00:00
10. Provide Support to Team Members When They Need It 00:00:00
11. Providing Feedback 00:00:00
12. Effectiveness of Team Communications and Make Improvements. 00:00:00
Support Materials
LO1: Understand how to take minutes of meetings
Organisational Conventions for Producing Minutes 00:00:00
Purpose of Different Types of Minutes and Other Meeting Records 00:00:00
The Importance of Maintaining Confidentiality of Meetings 00:00:00
The Importance of Recording Who Proposed and Seconded Suggestions and Changes 00:00:00
The Legal Requirements of Formal Minutes 00:00:00
The Responsibilities of the Minute Taker in a Meeting 00:00:00
LO2: Be able to take notes of meetings
Recording Decisions and Actions 00:00:00
Sections of a meeting 00:00:00
Taking and Structuring Notes 00:00:00
LO3: Be able to produce minutes of meetings
Business English for Minutes 00:00:00
Layout and Numbering 00:00:00
Maintaining the Requirements of Confidentiality 00:00:00
Obtaining Approval and Distributing Minutes 00:00:00
The Minutes 00:00:00
Unit 45: Promote Equality, Diversity and Inclusion in the Workplace
1. Equality, Diversity and Inclusion 00:00:00
2. The Impact of Equality, Diversity and Inclusion Across Aspects of Organisational Policy 00:00:00
3. The Potential Consequences of Breaches of Equality Legislation. 00:00:00
4. Nominated Responsibilities Within an Organization for Equality, Diversity and Inclusion. 00:00:00
5. Different Forms of Discrimination and Harassment. 00:00:00
6. The Characteristics and Importance of Behaviour That Supports Equality, Diversity and Inclusion in the Workplace. 00:00:00
7. Ensuring That Colleagues Are Aware of Their Responsibilities for Equality, Diversity and Inclusion in the Workplace 00:00:00
8. Potential Issues Relating to Equality, Diversity and Inclusion in the Workplace. 00:00:00
9. Organisational Policies and Procedures, and Legal and Ethical Requirements When Supporting Equality, Diversity and Inclusion in the Workplace. 00:00:00
Unit 52 Using email (3 credits)
Support Materials
1. Select and Use Software Tools to Compose and Format Email Messages, including Attachments 00:00:00
2. The Message Size and How It Can be Reduced 00:00:00
3. Send Email Messages to Individuals and Groups 00:00:00
4. Stay Safe and Respect Others When Using Email 00:00:00
5. Use an Address Book to Organise Contact Information 00:00:00
6. Follow Guidelines and Procedures for Using Email 00:00:00
7. Read and Respond to Email Messages Appropriately 00:00:00
8. Use Email Software Tools and Techniques to Automate Responses 00:00:00
9. Archive Email Messages 00:00:00
10. Organise, Store and Archive Email Messages Effectively 00:00:00
Unit 54 Resolve customers’ complaints (4 credits)
Unit 67: Principles of Marketing Stakeholder Relationships
1. The Need for Marketing Stakeholder Relationships 00:00:00
2. The Use of Stakeholder Mapping in Developing Ways of Building Relationships 00:00:00
3. The Nature of Interest of Different Stakeholder Groups. 00:00:00
4. The Significance of Stakeholders to the Achievement of the Overall Marketing Strategy. 00:00:00
5. The Features of the Market in Which Stakeholders Operate. 00:00:00
6. Establishing Stakeholders’ Attitudes to an Organisation. 00:00:00
7. Actual and Potential Synergies and Conflicts Between Clients and Other Stakeholders. 00:00:00
8. How to Identify Common Goals and Potential Synergy Between Stakeholders and an Organization. 00:00:00
9. The Importance of Engaging Stakeholders in Marketing Activities 00:00:00
10. Stakeholder Communications Plans. 00:00:00
11. The Requirements of a Competitor Management Strategy. 00:00:00
12. The Importance of Agreeing Common Objectives with Clients 00:00:00
13. The Scope of Generalist and Specialist Personnel That Can Be Deployed in Support of Building Long. 00:00:00
14. The Use of Key Performance Indicators and Success Criteria in Monitoring the Effectiveness of Stakeholder Relationships. 00:00:00
15. Methods of Monitoring the Ongoing Effectiveness of Stakeholder Relationships. 00:00:00
16. The Importance of Effective Stakeholder Communications and Feedback System. 00:00:00
17. How Changes in the Market Environment in Which Stakeholders Operate May Have an Impact on Relationships 00:00:00
18. How to Develop Strategies and Plans That Address Changing Stakeholder Attitudes and Needs. 00:00:00
19. The Importance of Reviewing the Effectiveness of Collaborative Arrangements With Stakeholders. 00:00:00
Unit 68: Principles of Market Research
1. The Need for Market Research and the Sources of Evidence to Support This. 00:00:00
2. The Basis for Scoping the Research and Identifying Linkages, Interdependencies and the Possible Impact of One Element on Others. 00:00:00
3. How to Set Research Parameters. 00:00:00
4. The Importance of Involving Stakeholders in the Definition of Research to Be Carried Out. 00:00:00
5. Evaluate Different Options for Conducting the Research. 00:00:00
6. Setting Research Objectives. 00:00:00
7. Specify the Characteristics and Size of the Sample to Be Researched in Accordance With the Research Aims and Objectives. 00:00:00
8. Ensure the Suitability of Methods Chosen to Conduct Research. 00:00:00
9. Risks Inherent in Market Research. 00:00:00
10. Valid and Reliable Research Data. 00:00:00
11. The Uses of the Research Outputs. 00:00:00
12. Research Proposal. 00:00:00
13. Difference Between Primary and Secondary Research. 00:00:00
14. The Importance of Using Research Instruments Correctly. 00:00:00
15. Data Collection in a Market Research Project. 00:00:00
16. Data Analysis. 00:00:00
17. Market Research Reports. 00:00:00
Submit Your Assignments – NCFE Level 3 Diploma in Business Administration
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