Induction Form |
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Induction Form |
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Registration Entry Form |
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Registration Entry Form |
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Unit 1: Principles of Business |
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1. Characteristics of Different Business Markets |
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2. The Nature of Interactions between Businesses within a Market |
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3. How an Organisation’s Goals may be Shaped by the Market in Which it Operates |
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4. Legal Obligations of a Business |
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5. Business Innovation Models |
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6. Sources of Support and Guidance for Business Innovation |
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7. The Process for New Product or Service Development |
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8. Benefits, Risks and Implications Associated with Innovation |
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9. Importance of Financial Viability for an Organisation |
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10. Must-Know Financial Terminologies |
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11. Basics of Business Budgeting |
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12. Budget Management |
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13. Principles of Marketing |
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14. Sales Process |
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15. Features and Uses of Market Research |
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16. The Value of a Brand to an Organisation |
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17. Relationship between Sales and Marketing |
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Assignments: Unit 1: Principles of Business |
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Assignments: Unit 1: Principles of Business |
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Unit 2: Principles of Business Communication and Information |
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1. Negotiation in a Business Environment |
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2. Different Types of Presentation and Their Requirements |
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3. Use of Different Presentation Media |
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4. Deliver a Presentation |
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5. Using Feedback |
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6. How to Create Bespoke Business Documents |
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7. Information Systems in a Business Environment |
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Assignments: Unit 2: Principles of Business Communication and Information |
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Assignments: Unit 2: Principles of Business Communication and Information |
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Unit 3: Communicate in a Business Environment |
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1. The Communication Needs of Internal and External Stakeholders2 |
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2. The Different Communication Models that Support Administration2 |
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3. The Effectiveness of Different Communication Systems2 |
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4. Factors that Affect the Choice of Communication Media2 |
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5. Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications2 |
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6. Factors to be Taken into Account in Planning and Structuring Different Communication Media2 |
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7. Ways of Overcoming Barriers to Communication2 |
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8. The Use of Communications Theories and Body Language2 |
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9. Proof-reading Techniques for Business Communications2 |
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10. The Purpose and Audience of the Information to be Communicated2 |
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11. Communication Media that are Appropriate to the Audience and Information to be Communicated2 |
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12. Format Layout and Style of Business Communication2 |
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13. Business Practices when Communicating in Writing2 |
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14. The Style and Content of a Communication Appropriate to Specific Audiences2 |
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15. Present Written Communications that are Clear2 |
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16. Meet Agreed Deadlines in Communicating with Others2 |
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17. The Nature, Purpose, Audience and Use of the Information to be Communicated2 |
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18. Use Language that is Correct and Appropriate for the Audience’s Needs2 |
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19. Use Appropriate Body Language and Tone of Voice to Reinforce Messages2 |
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20. The Meaning and Implications of Information that is Communicated Verbally2 |
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21. Confirming that a Recipient has Understood Correctly What has been Communicated2 |
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22. Respond in a Way that is Appropriate to the Situation and in Accordance with Organisational Policies and Standards2 |
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Assignments: Unit 3: Communicate in a Business Environment |
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Assignments: Unit 3: Communicate in a Business Environment |
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Unit 4: Principles of Administration |
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1. The Legal Requirements Relating to the Management of Office Facilities |
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2. Typical Services Provide by Office Facility |
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3. How to Establish Office Management Procedure |
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4. Office Environment |
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5. How to Manage Office Resources |
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6. Monitoring |
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7. The Legal Obligations of the Employer for Health and Safety in the Workplace |
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8. An Individual’s Responsibilities for Health and Safety in the Workplace |
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9. Workplace Emergency |
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10. Purpose of Meeting Minutes |
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11. The Legal Requirement of Minutes |
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12. What Should and Should Not Be Included in Meeting Minutes |
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13. Taking and Structuring Notes |
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14. Features and Purpose of Formal and Informal Meeting |
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15. Key Aspects of the Chairman’s Role and Responsibilities |
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16. The Different Roles in a Business Meeting |
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17. Meeting Facilitation |
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18. Information Requirements of a Meeting Before, During and After a Meeting |
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19. Use of Targets and Budgets to Manage Workloads |
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20. Task Allocation |
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21. Quality Management Techniques |
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22. Techniques Used to Identify the Need for Improvements in Team Outputs and Standards |
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23. Purpose and Features of Different Types of Business Events |
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24. How to Plan an Event |
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25. Information Resources for an Event |
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Assignments: Unit 4: Principles of Administration |
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Assignments: Unit 4: Principles of Administration |
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Unit 5: Manage Personal and Professional Development |
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1. Sources of Information on Professional Development Trends and Their Validity |
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2. Trends and Developments that Influence the Need for Professional Development |
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3. Benefits of Personal and Professional Development |
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4. The Basis on Which Different Types of Development Actions are Selected |
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5. Evaluating Current and Future Personal and Professional Development Needs |
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6. Identifying Current and Future Likely Skills and Knowledge Needs Using Skills Gap Analysis |
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7. How to Set SMART Objectives |
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8. Agreeing a Personal and Professional Development Plan |
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9. Obtaining Feedback on Performance |
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10. Reviewing Progress Toward Personal and Professional Objectives |
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Evaluate Whether your PDP Goals Are SMART |
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Personal Action Plan for PDP |
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Assignments: Unit 5: Manage Personal and Professional Development |
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Assignments: Unit 5: Manage Personal and Professional Development |
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Unit 10: Develop a Presentation |
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1. Best Practice in Developing Presentations |
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2. Who Needs to Be Consulted on the Development of a Presentation |
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3. The Factors to Be Taken Into Account in Developing a Presentation |
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4. The Advantages and Limitations of Different Communication Media |
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5. Tailor Your Presentation to Fit the Timescale and Audience |
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6. Action to Ensure That a Presentation Adheres to Organisational Guidelines and Policies |
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7. Materials That Support the Content of a Presentation |
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Assignments: Unit 10: Develop a Presentation |
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Assignments: Unit 10: Develop a Presentation |
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Unit 11: Manage an Office Facility |
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1. Establish and Implement Office Management Procedure |
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2. Manage the Effectiveness of Work and Systems |
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3. Managing any Constraints Attached to Office Facilities and Related Budgets |
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4. Factors to Be Taken into Account in the Design of Office Systems, Procedures and Guidance Documents |
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5. Office Environment |
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6. Maintain Equipment and Consumables |
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7. Office Systems and Procedure |
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8. Manage the Maintenance of Office Equipment |
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9. Supplier Relationship Management |
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10. The Concept of Business Administration |
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Assignments: Unit 11: Manage an Office Facility |
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Assignments: Unit 11: Manage an Office Facility |
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Unit 14: Deliver a Presentation |
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1. The Advantages and Limitations of Different Methods of |
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2. How the Type and Size of the Audience Affects the Delivery of a Presentation |
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3. The Factors to Be Taken Into Account in Developing Contingency Plans When Delivering Presentations |
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4. Voice Projection and Timing Techniques |
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5. The Factors to Be Taken Into Account in Responding to Questions From an Audience |
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6. Different Methods for Evaluating the Effectiveness of a Presentation |
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7. The Layout of the Venue and Correct Functioning of Equipment and Resources |
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8. Using Appropriate Language and Tone of Voice in Delivering a Presentation |
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9. Body Language in Delivering Presentation. |
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10. Using Equipment and Resources Effectively When Delivering a Presentation |
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Assignments: Unit 14: Deliver a Presentation |
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Assignments: Unit 14: Deliver a Presentation |
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Unit 32 Produce minutes of meetings (3 credits) |
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1. Purpose of Different Types of Minutes and Other Meeting Records |
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2. The Legal Requirements of Formal Minutes |
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3. Organisational Conventions for Producing Minutes |
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4. The Responsibilities of the Minute Taker in a Meeting |
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5. The Importance of Maintaining Confidentiality of Meetings |
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6. Taking and Structuring Notes |
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7. Sections of a Meeting |
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8. Recording Decisions and Actions |
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9. Business English for Minutes |
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10. Layout and Numbering |
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11. Obtaining Approval and Distributing Minutes |
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12. The Minutes |
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13. Maintaining the Requirements of Confidentiality |
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Assignments: Unit 32 Produce Minutes of Meeting |
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Assignments: Unit 32 Produce Minutes of Meeting |
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Unit 39 Manage Team Performance |
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1. Use of Benchmarks in Managing Performance |
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2. A Range of Quality Management Techniques to Manage Team Performance |
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3. Identifying Team Member Strengths |
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4 How To Successfully Allocate Work To Your Team |
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5. Improvement in Team Members Productivity. |
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6. Amend Priorities and Plans to Take Account of Changing Circumstances. |
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7. Recommend Changes to Systems and Processes to Improve the Quality of Work |
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8. The Lines of Communication and Authority Levels |
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9. Communicating Effectively within Team That Are Appropriate |
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10. Provide Support to Team Members When They Need It |
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11. Providing Feedback |
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12. Effectiveness of Team Communications and Make Improvements. |
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Assignments: Unit 39 Manage Team Performance |
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Assignments: Unit 39 Manage Team Performance |
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Unit 45: Promote Equality, Diversity and Inclusion in the Workplace |
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1. Equality, Diversity and Inclusion |
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2. The Impact of Equality, Diversity and Inclusion Across Aspects of Organisational Policy |
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3. The Potential Consequences of Breaches of Equality Legislation. |
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4. Nominated Responsibilities Within an Organization for Equality, Diversity and Inclusion. |
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5. Different Forms of Discrimination and Harassment. |
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6. The Characteristics and Importance of Behaviour That Supports Equality, Diversity and Inclusion in the Workplace. |
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7. Ensuring That Colleagues Are Aware of Their Responsibilities for Equality, Diversity and Inclusion in the Workplace |
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8. Potential Issues Relating to Equality, Diversity and Inclusion in the Workplace. |
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9. Organisational Policies and Procedures, and Legal and Ethical Requirements When Supporting Equality, Diversity and Inclusion in the Workplace. |
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Assignments: Unit 45: Promote Equality, Diversity and Inclusion in the Workplace |
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Assignments: Unit 45: Promote Equality, Diversity and Inclusion in the Workplace |
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Unit 52 Using email (3 credits) |
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1. Select and Use Software Tools to Compose and Format Email Messages, including Attachments |
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2. The Message Size and How It Can be Reduced |
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3. Send Email Messages to Individuals and Groups |
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4. Stay Safe and Respect Others When Using Email |
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5. Use an Address Book to Organise Contact Information |
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6. Follow Guidelines and Procedures for Using Email |
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7. Read and Respond to Email Messages Appropriately |
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8. Use Email Software Tools and Techniques to Automate Responses |
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9. Archive Email Messages |
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10. Organise, Store and Archive Email Messages Effectively |
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Assignments: Unit 52 Using email |
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Assignments: Unit 52 Using email |
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Unit 67: Principles of Marketing Stakeholder Relationships |
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1. The Need for Marketing Stakeholder Relationships |
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2. The Use of Stakeholder Mapping in Developing Ways of Building Relationships |
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3. The Nature of Interest of Different Stakeholder Groups. |
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4. The Significance of Stakeholders to the Achievement of the Overall Marketing Strategy. |
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5. The Features of the Market in Which Stakeholders Operate. |
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6. Establishing Stakeholders’ Attitudes to an Organisation. |
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7. Actual and Potential Synergies and Conflicts Between Clients and Other Stakeholders. |
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8. How to Identify Common Goals and Potential Synergy Between Stakeholders and an Organization. |
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9. The Importance of Engaging Stakeholders in Marketing Activities |
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10. Stakeholder Communications Plans. |
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11. The Requirements of a Competitor Management Strategy. |
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12. The Importance of Agreeing Common Objectives with Clients |
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13. The Scope of Generalist and Specialist Personnel That Can Be Deployed in Support of Building Long. |
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14. The Use of Key Performance Indicators and Success Criteria in Monitoring the Effectiveness of Stakeholder Relationships. |
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15. Methods of Monitoring the Ongoing Effectiveness of Stakeholder Relationships. |
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16. The Importance of Effective Stakeholder Communications and Feedback System. |
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17. How Changes in the Market Environment in Which Stakeholders Operate May Have an Impact on Relationships |
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18. How to Develop Strategies and Plans That Address Changing Stakeholder Attitudes and Needs. |
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19. The Importance of Reviewing the Effectiveness of Collaborative Arrangements With Stakeholders. |
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Assignments – Unit 67: Principles of marketing stakeholder relationships |
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Assignments – Unit 67: Principles of marketing stakeholder relationships |
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Unit 68: Principles of Market Research |
Support Materials |
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1. The Need for Market Research and the Sources of Evidence to Support This. |
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2. The Basis for Scoping the Research and Identifying Linkages, Interdependencies and the Possible Impact of One Element on Others. |
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3. How to Set Research Parameters. |
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4. The Importance of Involving Stakeholders in the Definition of Research to Be Carried Out. |
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5. Evaluate Different Options for Conducting the Research. |
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6. Setting Research Objectives. |
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7. Specify the Characteristics and Size of the Sample to Be Researched in Accordance With the Research Aims and Objectives. |
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8. Ensure the Suitability of Methods Chosen to Conduct Research. |
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9. Risks Inherent in Market Research. |
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10. Valid and Reliable Research Data. |
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11. The Uses of the Research Outputs. |
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12. Research Proposal. |
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13. Difference Between Primary and Secondary Research. |
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14. The Importance of Using Research Instruments Correctly. |
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15. Data Collection in a Market Research Project. |
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16. Data Analysis. |
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17. Market Research Reports. |
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Assignments - Unit 68: Principles of Market Research |
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Assignments – Unit 68: Principles of Market Research |
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Submit Your Assignments – NCFE Level 3 Diploma in Business Administration |
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Submit Your Assignments – NCFE Level 3 Diploma in Business Administration |
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Resubmit Your Assignments – NCFE Level 3 Diploma in Business Administration |
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Resubmit Your Assignments – NCFE Level 3 Diploma in Business Administration |
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End of Course Questionnaire |
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End of Course Questionnaire |
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