Induction Form |
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Induction Form |
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Registration Entry Form |
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Registration Entry Form |
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Unit 01: Business Culture and Responsibilities |
Unit Info and Assessment Criteria |
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Unit 01 Business Culture and Responsibilities |
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Support Materials |
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Risks in a Business Environment |
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Maintaining Security and Confidentiality in a Business Environment |
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Improving Sustainability Within a Business Environment |
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Diversity within a Business Environment |
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Assessing the Impact and Likelihood of the Risk and Ways to Minimise |
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Unit 02: Deliver Customer Service in a Business Environment |
Unit Info and Assessment Criteria |
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Unit 02 Deliver Customer Service in a Business Environment |
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Support Materials |
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Ways to Provide Added Value for Customers |
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Monitorig and Reviewing Customer Service |
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Delivering Effective Customer Service |
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Constraints in Carrying out Added Value Interactions |
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Added Value and Customer Service |
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Unit 03: Produce Documents in a Business Environment |
Unit Info and Assessment Criteria |
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Unit 03 Produce Documents in a Business Environment |
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Support Materials |
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Unit 03 Produce Documents in a Business Environment |
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LO 1 Different Documents and Formats That Can Be Used to Present Information |
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LO 2 Requirements for Documents |
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LO 3 Producing Documents to Meet Requirements |
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Unit 04: Solve Problems in a Business Environment |
Unit Info and Assessment Criteria |
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Unit 04 Solve Problems in a Business Environment |
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Support Materials |
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Solving a Business Problem |
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Identifying a Solution to a Business Problem |
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Evaluation of Success of a Problem-solving Plan |
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Developing a Problem-Solving Plan |
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Unit 05: Work With Others in a Business Environment |
Unit Info and Assessment Criteria |
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Unit 05 Work With Others in a Business Environment |
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00:00:00 |
Support Materials |
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Team Dynamics |
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Roles Within an Organisation |
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Feedback |
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Conflict |
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Unit 06: Communicate in a Business Environment |
Unit Info and Assessment Criteria |
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Unit 06 Communicate in a Business Environment |
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00:00:00 |
Support Materials |
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Written Communication |
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Written and Verbal Communication in a Business Environment |
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Verbal Communication and Body Language |
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Evaluating Communication in a Business Environment |
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Optional Units |
Unit 12: Computer Networks (R/505/9802) |
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1. Types of Networks and How They Connect to Certain Network Standards and Protocols |
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2. Why Different Network Standards and Protocols Are Necessary |
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3. Key Requirements for Client Workstations to Connect to a Network |
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4. Function of Interconnection Devices |
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5. Services Provided by Networks |
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6. How to Make a Network System Secure |
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Unit 15: Spreadsheet Software |
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1. Spreadsheet Basics |
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2. Formulas and Functions |
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3. Tools and Techniques to Format Worksheet |
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Unit 16: Word Processing Software |
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1. Types of Information Needed |
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2. Appropriate Techniques to Enter Text and Other Information |
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3. Working with Pictures, Shapes, and Graphics |
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4. Select and Use Appropriate Templates |
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5. Combining and Merging Information |
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6. Editing Tools to Amend Document Template |
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7. Store and Retrieve Document Effectively |
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8. Tools and Techniques to Work With Multiple Documents |
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9. Effective Version Control in Microsoft Word |
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10. Customise Interface to Meet Needs |
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11. Layouts, Structures, and Styles |
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12. Document Formation |
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13. Appropriate Techniques to Format Characters and Paragraphs |
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14. Layouts to Present and Print Documents |
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15. Problems with Documents |
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16. Proofing Tools and Modifying in Print Preview |
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17. Checking and Making Correction |
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18. Examine Quality to Ensure that Meet the Purpose |
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19. Responding to Quality Problems |
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Unit 17: Presentation Software (K/505/9806) |
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1. Information and Layouts |
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2. Audio, Video, and Animation |
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4. Plagiarism and Copyright Infringement |
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3. Presentation Constraints and How to Avoid them |
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5. Interactive Elements Transitions and Animations |
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6. Slide Structure and Themes |
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7. Interactive slideshow and Meeting Needs |
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8. Presentations Evaluation |
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Assignment Submission Guideline |
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Assignment Submission Guideline |
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Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT |
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Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT |
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Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT |
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Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT |
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End of Course Questionnaire |
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End of Course Questionnaire |
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