| Induction Form | |||
| Induction Form | 00:05:00 | ||
| Registration Entry Form | |||
| Registration Entry Form | 00:05:00 | ||
| Unit 01: Business Culture and Responsibilities | |||
| Unit Info and Assessment Criteria | |||
| Unit 01 Business Culture and Responsibilities | 00:00:00 | ||
| Support Materials | |||
| Risks in a Business Environment | 00:00:00 | ||
| Maintaining Security and Confidentiality in a Business Environment | 00:00:00 | ||
| Improving Sustainability Within a Business Environment | 00:00:00 | ||
| Diversity within a Business Environment | 00:00:00 | ||
| Assessing the Impact and Likelihood of the Risk and Ways to Minimise | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 01: Business Culture and Responsibilities | 00:00:00 | ||
| Observation Report Form | |||
| Observation Report Form – Unit 01: Business Culture and Responsibilities | 00:00:00 | ||
| Unit 02: Deliver Customer Service in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 02 Deliver Customer Service in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Ways to Provide Added Value for Customers | 00:00:00 | ||
| Monitorig and Reviewing Customer Service | 00:00:00 | ||
| Delivering Effective Customer Service | 00:00:00 | ||
| Constraints in Carrying out Added Value Interactions | 00:00:00 | ||
| Added Value and Customer Service | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 02: Deliver Customer Service in a Business Environment | 00:00:00 | ||
| Observation Report Form | |||
| Observation Report Form – Unit 02: Deliver Customer Service in a Business Environment | 00:00:00 | ||
| Unit 03: Produce Documents in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
| LO 1 Different Documents and Formats That Can Be Used to Present Information | 00:00:00 | ||
| LO 2 Requirements for Documents | 00:00:00 | ||
| LO 3 Producing Documents to Meet Requirements | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 03: Produce Documents in a Business Environment | 00:00:00 | ||
| Observation Report Form | |||
| Observation Report Form – Unit 03: Produce Documents in a Business Environment | 00:00:00 | ||
| Unit 04: Solve Problems in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 04 Solve Problems in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Solving a Business Problem | 00:00:00 | ||
| Identifying a Solution to a Business Problem | 00:00:00 | ||
| Evaluation of Success of a Problem-solving Plan | 00:00:00 | ||
| Developing a Problem-Solving Plan | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 04: Solve Problems in a Business Environment | 00:00:00 | ||
| Observation Report Form | |||
| Observation Report Form – Unit 04: Solve Problems in a Business Environment | 00:00:00 | ||
| Unit 05: Work With Others in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 05 Work With Others in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Team Dynamics | 00:00:00 | ||
| Roles Within an Organisation | 00:00:00 | ||
| Feedback | 00:00:00 | ||
| Conflict | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 05: Work With Others in a Business Environment | 00:00:00 | ||
| Observation Report Form | |||
| Observation Report Form – Unit 05: Work With Others in a Business Environment | 00:00:00 | ||
| Unit 06: Communicate in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 06 Communicate in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Written Communication | 00:00:00 | ||
| Written and Verbal Communication in a Business Environment | 00:00:00 | ||
| Verbal Communication and Body Language | 00:00:00 | ||
| Evaluating Communication in a Business Environment | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 06: Communicate in a Business Environment | 00:00:00 | ||
| Observation Report Form | |||
| Observation Report Form – Unit 06: Communicate in a Business Environment | 00:00:00 | ||
| Unit 11: Creative Product Promotion | |||
| LO1: Know the Constituents of the Promotional Mix | |||
| 1. Use of Promotional Mix By Two Selected Organisations for a Selected Product/Service | 00:00:00 | ||
| LO2: Understand the Role of Promotion Within the Marketing Mix | |||
| 1. Role of Promotion Within the Marketing Mix | 00:00:00 | ||
| LO3: Understand the Role of Advertising Agencies and the Media | |||
| 1. Role of Advertising Agencies in the Development of a Successful Promotional Campaign | 00:00:00 | ||
| 2. Reasons Behind the Choice of Media in a Successful Promotional Campaign | 00:00:00 | ||
| LO4: Be Able to Create a Simple Promotional Campaign | |||
| 1. Design a Promotional Campaign | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 11: Creative Product Promotion | 00:00:00 | ||
| Unit 12: Market Research in Business | |||
| LO1: Understand the Main Types of Market Research Used to Make Marketing Decisions | |||
| 1. Market Research | 00:00:00 | ||
| 2. Quantitative and Qualitative Data | 00:00:00 | ||
| LO2: Be Able to Plan Research | |||
| 1. Research Planning | 00:00:00 | ||
| 2. Using Research Instruments | 00:00:00 | ||
| 3. Data Analysis | 00:00:00 | ||
| 4. Data Collection in a Market Research Project | 00:00:00 | ||
| LO3: Be Able to Carry Out Research | |||
| 1. Conduct primary and secondary Research | 00:00:00 | ||
| LO4: Understand the Challenges Faced by Businesses Using Internet Marketing | |||
| 1. Data Presentation | 00:00:00 | ||
| 2. Interpret Findings and Market Research Reports | 00:00:00 | ||
| 3. Delivering a Professional Written and Spoken Presentation | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 12: Market Research in Business | 00:00:00 | ||
| Unit 14: Internet Marketing in Business | |||
| LO1: Know the Role of Internet Marketing Within a Modern Marketing Context | |||
| 1. Role of Internet Marketing in a Marketing Context | 00:00:00 | ||
| 2. How Organisations Use Internet Marketing | 00:00:00 | ||
| LO2: Understand the Benefits of Internet Marketing to Customers | |||
| 1. Benefits to Customers of a Business Using Internet Marketing | 00:00:00 | ||
| LO3: Understand the Opportunities Offered to Businesses by Internet Marketing | |||
| 1. Benefits of Using Internet Marketing for Businesses | 00:00:00 | ||
| 2. How Internet Marketing Enables Businesses to Be More Successful, Efficient, and Effective | 00:00:00 | ||
| LO4: Understand the Challenges Faced by Businesses Using Internet Marketing | |||
| 1. Challenges of Using the Internet as A Marketing Tool | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 14: Internet Marketing in Business | 00:00:00 | ||
| Unit 15: Understanding the Relationship between Sales and Marketing | |||
| LO1: Understand the Impact of Different Organisational Structures on Sales and Marketing Functions | |||
| 1. Features of Different Organisational Structures | 00:00:00 | ||
| 2. Effect of Different Organisational Structures on Sales and Marketing Functions and Their Performance | 00:00:00 | ||
| LO2: Understand the Interface Between Sales and Marketing Functions | |||
| 1. Role and Responsibilities of Sales and Marketing Personnel | 00:00:00 | ||
| 2. Areas of Synergy Between the Sales and Marketing Functions | 00:00:00 | ||
| 3. Benefits of collaborative working to the performance of an organization | 00:00:00 | ||
| 4. Causes Of Friction Between The Sales And Marketing Functions | 00:00:00 | ||
| 5. Acceptable Solutions to Identified Sources of Friction | 00:00:00 | ||
| LO3: Understand the Impact of Sales and Marketing on Product Development Processes | |||
| 1. The Product Development Process | 00:00:00 | ||
| 2. Market Features and Trends Relating to a Product or Service | 00:00:00 | ||
| 3. Characteristics and Benefits of a Product or Service | 00:00:00 | ||
| 4. Wants and Needs of an Organisation’s Customer Base | 00:00:00 | ||
| 5. Ways to Prepare a Business Case for a Product or ServiceUnit Name | 00:00:00 | ||
| 6. How to Forecast Sales of a Product or Service | 00:00:00 | ||
| 7. The Importance of Customer Feedback and How to Utilise It in Product Development | 00:00:00 | ||
| Assignments | |||
| Assignment – Unit 15: Understanding the Relationship between Sales and Marketing | 00:00:00 | ||
| Assignment Submission Guideline | |||
| Assignment Submission Guideline | 00:00:00 | ||
| Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | |||
| Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | 00:00:00 | ||
| Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | |||
| Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | 00:00:00 | ||
| End of Course Questionnaire | |||
| End of Course Questionnaire | 00:00:00 | ||