Induction Form | |||
Induction Form | 00:05:00 | ||
Registration Entry Form | |||
Registration Entry Form | 00:05:00 | ||
Unit 01: Business Culture and Responsibilities | |||
Unit Info and Assessment Criteria | |||
Unit 01 Business Culture and Responsibilities | 00:00:00 | ||
Support Materials | |||
Risks in a Business Environment | 00:00:00 | ||
Maintaining Security and Confidentiality in a Business Environment | 00:00:00 | ||
Improving Sustainability Within a Business Environment | 00:00:00 | ||
Diversity within a Business Environment | 00:00:00 | ||
Assessing the Impact and Likelihood of the Risk and Ways to Minimise | 00:00:00 | ||
Assignments | |||
Assignment – Unit 01: Business Culture and Responsibilities | 00:00:00 | ||
Observation Report Form | |||
Observation Report Form – Unit 01: Business Culture and Responsibilities | 00:00:00 | ||
Unit 02: Deliver Customer Service in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 02 Deliver Customer Service in a Business Environment | 00:00:00 | ||
Support Materials | |||
Ways to Provide Added Value for Customers | 00:00:00 | ||
Monitorig and Reviewing Customer Service | 00:00:00 | ||
Delivering Effective Customer Service | 00:00:00 | ||
Constraints in Carrying out Added Value Interactions | 00:00:00 | ||
Added Value and Customer Service | 00:00:00 | ||
Assignments | |||
Assignment – Unit 02: Deliver Customer Service in a Business Environment | 00:00:00 | ||
Observation Report Form | |||
Observation Report Form – Unit 02: Deliver Customer Service in a Business Environment | 00:00:00 | ||
Unit 03: Produce Documents in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
Support Materials | |||
Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
LO 1 Different Documents and Formats That Can Be Used to Present Information | 00:00:00 | ||
LO 2 Requirements for Documents | 00:00:00 | ||
LO 3 Producing Documents to Meet Requirements | 00:00:00 | ||
Assignments | |||
Assignment – Unit 03: Produce Documents in a Business Environment | 00:00:00 | ||
Observation Report Form | |||
Observation Report Form – Unit 03: Produce Documents in a Business Environment | 00:00:00 | ||
Unit 04: Solve Problems in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 04 Solve Problems in a Business Environment | 00:00:00 | ||
Support Materials | |||
Solving a Business Problem | 00:00:00 | ||
Identifying a Solution to a Business Problem | 00:00:00 | ||
Evaluation of Success of a Problem-solving Plan | 00:00:00 | ||
Developing a Problem-Solving Plan | 00:00:00 | ||
Assignments | |||
Assignment – Unit 04: Solve Problems in a Business Environment | 00:00:00 | ||
Observation Report Form | |||
Observation Report Form – Unit 04: Solve Problems in a Business Environment | 00:00:00 | ||
Unit 05: Work With Others in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 05 Work With Others in a Business Environment | 00:00:00 | ||
Support Materials | |||
Team Dynamics | 00:00:00 | ||
Roles Within an Organisation | 00:00:00 | ||
Feedback | 00:00:00 | ||
Conflict | 00:00:00 | ||
Assignments | |||
Assignment – Unit 05: Work With Others in a Business Environment | 00:00:00 | ||
Observation Report Form | |||
Observation Report Form – Unit 05: Work With Others in a Business Environment | 00:00:00 | ||
Unit 06: Communicate in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 06 Communicate in a Business Environment | 00:00:00 | ||
Support Materials | |||
Written Communication | 00:00:00 | ||
Written and Verbal Communication in a Business Environment | 00:00:00 | ||
Verbal Communication and Body Language | 00:00:00 | ||
Evaluating Communication in a Business Environment | 00:00:00 | ||
Assignments | |||
Assignment – Unit 06: Communicate in a Business Environment | 00:00:00 | ||
Observation Report Form | |||
Observation Report Form – Unit 06: Communicate in a Business Environment | 00:00:00 | ||
Unit 11: Creative Product Promotion | |||
LO1: Know the Constituents of the Promotional Mix | |||
1. Use of Promotional Mix By Two Selected Organisations for a Selected Product/Service | 00:00:00 | ||
LO2: Understand the Role of Promotion Within the Marketing Mix | |||
1. Role of Promotion Within the Marketing Mix | 00:00:00 | ||
LO3: Understand the Role of Advertising Agencies and the Media | |||
1. Role of Advertising Agencies in the Development of a Successful Promotional Campaign | 00:00:00 | ||
2. Reasons Behind the Choice of Media in a Successful Promotional Campaign | 00:00:00 | ||
LO4: Be Able to Create a Simple Promotional Campaign | |||
1. Design a Promotional Campaign | 00:00:00 | ||
Assignments | |||
Assignment – Unit 11: Creative Product Promotion | 00:00:00 | ||
Unit 12: Market Research in Business | |||
LO1: Understand the Main Types of Market Research Used to Make Marketing Decisions | |||
1. Market Research | 00:00:00 | ||
2. Quantitative and Qualitative Data | 00:00:00 | ||
LO2: Be Able to Plan Research | |||
1. Research Planning | 00:00:00 | ||
2. Using Research Instruments | 00:00:00 | ||
3. Data Analysis | 00:00:00 | ||
4. Data Collection in a Market Research Project | 00:00:00 | ||
LO3: Be Able to Carry Out Research | |||
1. Conduct primary and secondary Research | 00:00:00 | ||
LO4: Understand the Challenges Faced by Businesses Using Internet Marketing | |||
1. Data Presentation | 00:00:00 | ||
2. Interpret Findings and Market Research Reports | 00:00:00 | ||
3. Delivering a Professional Written and Spoken Presentation | 00:00:00 | ||
Assignments | |||
Assignment – Unit 12: Market Research in Business | 00:00:00 | ||
Unit 14: Internet Marketing in Business | |||
LO1: Know the Role of Internet Marketing Within a Modern Marketing Context | |||
1. Role of Internet Marketing in a Marketing Context | 00:00:00 | ||
2. How Organisations Use Internet Marketing | 00:00:00 | ||
LO2: Understand the Benefits of Internet Marketing to Customers | |||
1. Benefits to Customers of a Business Using Internet Marketing | 00:00:00 | ||
LO3: Understand the Opportunities Offered to Businesses by Internet Marketing | |||
1. Benefits of Using Internet Marketing for Businesses | 00:00:00 | ||
2. How Internet Marketing Enables Businesses to Be More Successful, Efficient, and Effective | 00:00:00 | ||
LO4: Understand the Challenges Faced by Businesses Using Internet Marketing | |||
1. Challenges of Using the Internet as A Marketing Tool | 00:00:00 | ||
Assignments | |||
Assignment – Unit 14: Internet Marketing in Business | 00:00:00 | ||
Unit 15: Understanding the Relationship between Sales and Marketing | |||
LO1: Understand the Impact of Different Organisational Structures on Sales and Marketing Functions | |||
1. Features of Different Organisational Structures | 00:00:00 | ||
2. Effect of Different Organisational Structures on Sales and Marketing Functions and Their Performance | 00:00:00 | ||
LO2: Understand the Interface Between Sales and Marketing Functions | |||
1. Role and Responsibilities of Sales and Marketing Personnel | 00:00:00 | ||
2. Areas of Synergy Between the Sales and Marketing Functions | 00:00:00 | ||
3. Benefits of collaborative working to the performance of an organization | 00:00:00 | ||
4. Causes Of Friction Between The Sales And Marketing Functions | 00:00:00 | ||
5. Acceptable Solutions to Identified Sources of Friction | 00:00:00 | ||
LO3: Understand the Impact of Sales and Marketing on Product Development Processes | |||
1. The Product Development Process | 00:00:00 | ||
2. Market Features and Trends Relating to a Product or Service | 00:00:00 | ||
3. Characteristics and Benefits of a Product or Service | 00:00:00 | ||
4. Wants and Needs of an Organisation’s Customer Base | 00:00:00 | ||
5. Ways to Prepare a Business Case for a Product or ServiceUnit Name | 00:00:00 | ||
6. How to Forecast Sales of a Product or Service | 00:00:00 | ||
7. The Importance of Customer Feedback and How to Utilise It in Product Development | 00:00:00 | ||
Assignments | |||
Assignment – Unit 15: Understanding the Relationship between Sales and Marketing | 00:00:00 | ||
Assignment Submission Guideline | |||
Assignment Submission Guideline | 00:00:00 | ||
Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | |||
Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | 00:00:00 | ||
Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | |||
Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Sales and Marketing | 00:00:00 | ||
End of Course Questionnaire | |||
End of Course Questionnaire | 00:00:00 |
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