| Induction Form | |||
| Induction Form | 00:05:00 | ||
| Registration Entry Form | |||
| Registration Entry Form | 00:05:00 | ||
| Qualification Guidance | |||
| Qualification Guidance | 00:00:00 | ||
| Unit 01: Resolve Administrative Problems | |||
| Support Materials | |||
| LO1 AC 1.3-1.5 | 00:00:00 | ||
| 1.1 Evaluate The Effectiveness of Different Types of Information on an Administrative Function | 00:00:00 | ||
| 1.2 Explain the Basis for Selecting Tools, Techniques and Strategies to | 00:00:00 | ||
| 2.1 Collect Information | 00:00:00 | ||
| 2.2 ANLYTICS | 00:00:00 | ||
| 2.3 Problems | 00:00:00 | ||
| 2.4-2.5 | 00:00:00 | ||
| 3.1 | 00:00:00 | ||
| 3.2 | 00:00:00 | ||
| 3.3 | 00:00:00 | ||
| 3.4 | 00:00:00 | ||
| 3.5 | 00:00:00 | ||
| 3.6 | 00:00:00 | ||
| 3.7 | 00:00:00 | ||
| Unit 02: Manage the Work of an Administrative Function | |||
| Support Materials | |||
| Developing Systems, SOPs and Setting Key Performance Indicators | 00:00:00 | ||
| Feedback, Efficiency, Effectiveness and Evaluation | 00:00:00 | ||
| Management of an Administrative Function | 00:00:00 | ||
| Managing Administrative Workflow | 00:00:00 | ||
| Quality Standards | 00:00:00 | ||
| SMART Objectives and Targets | 00:00:00 | ||
| Unit 03: Communicate in a Business Environment | |||
| Support Materials | |||
| LO1 | |||
| 1. The Communication Needs of Internal and External Stakeholders | 00:00:00 | ||
| 2. The Different Communication Models That Support Administration | 00:00:00 | ||
| 3. The Effectiveness of Different Communication Systems | 00:00:00 | ||
| 4. Factors That Affect the Choice of Communication Media | 00:00:00 | ||
| 5. Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications | 00:00:00 | ||
| 6. Factors to Be Taken Into Account in Planning and Structuring Different Communication Media | 00:00:00 | ||
| 7. Ways of Overcoming Barriers to Communication | 00:00:00 | ||
| 8. The Use of Communications Theories and Body Language | 00:00:00 | ||
| 9. Proof-reading Techniques for Business Communications | 00:00:00 | ||
| LO2 | |||
| 1. The Purpose and Audience of the Information to Be Communicated | 00:00:00 | ||
| 2. Communication Media That Are Appropriate to the Audience and Information to Be Communicated | 00:00:00 | ||
| 3. Format, Layout and Style of Business Communication | 00:00:00 | ||
| 4. Business Practices When Communicating in Writing | 00:00:00 | ||
| 5. The Style and Content of a Communication, Appropriate to Specific Audiences | 00:00:00 | ||
| 6. Present Written Communications That Are Clear | 00:00:00 | ||
| 7. Meet Agreed Deadlines in Communicating With Others | 00:00:00 | ||
| LO3 | |||
| 1. The Nature, Purpose, Audience and Use of the Information to Be Communicated | 00:00:00 | ||
| 2. Use Language That Is Correct and Appropriate for the Audience’s Needs | 00:00:00 | ||
| 3. Use Appropriate Body Language and Tone of Voice to Reinforce Messages | 00:00:00 | ||
| 4. The Meaning and Implications of Information That Is Communicated Verbally | 00:00:00 | ||
| 5. Confirming That a Recipient Has Understood Correctly What Has Been Communicated | 00:00:00 | ||
| 6. Respond in a Way That Is Appropriate to the Situation and in Accordance With Organisational Policies and Standards | 00:00:00 | ||
| Unit 04: Manage Personal and Professional Development | |||
| Support Materials | |||
| 1. Sources of Information on Professional Development Trends and Their Validity | 00:00:00 | ||
| 2. Trends and Developments that Influence the Need for Professional Development | 00:00:00 | ||
| 3. Evaluating Current and Future Personal and Professional Development Needs | 00:00:00 | ||
| 4. Benefits of Personal and Professional Development | 00:00:00 | ||
| 5. The Basis on Which Different Types of Development Actions are Selected | 00:00:00 | ||
| 6. Identifying Current and Future Likely Skills and Knowledge Needs Using Skills Gap Analysis | 00:00:00 | ||
| 7. Agreeing a Personal and Professional Development Plan | 00:00:00 | ||
| 8. How to Set SMART Objectives | 00:00:00 | ||
| 9. Obtaining Feedback on Performance | 00:00:00 | ||
| 10. Reviewing Progress Toward Personal and Professional Objectives | 00:00:00 | ||
| Personal Action Plan for PDP | 00:00:00 | ||
| Evaluate whether your PDP Goals are SMART | 00:00:00 | ||
| Unit 06: Manage Information Systems | |||
| Support Materials | |||
| 1.1 Uses of Information System | 00:00:00 | ||
| 1.2 Describe Typical Information System Interfaces | 00:00:00 | ||
| 1.3 Analyse the Implications of System Updates and System | 00:00:00 | ||
| 1.4 Analyse the Use of Stakeholders’ Feedback on the Effectiveness of an Information System | 00:00:00 | ||
| 1.5 Evaluate the Implications of Data Protection Requirements for the Management and Use of an Information System | 00:00:00 | ||
| 2.1 Develop Standard Operating Procedures for Administrative Processes That Meet Organisational and Legal Requirements | 00:00:00 | ||
| 2.2 Implement Management Processes That Are Capable of Identifying and Resolving Problems | 00:00:00 | ||
| 2.3 Analyse Users’ Training Needs for an Information System | 00:00:00 | ||
| 3.1 Monitor the Quality of Information Against Agreed Key Performance Indicators (Kpis) | 00:00:00 | ||
| 3.2 Update Information Systems in Line With Business and Users’ Needs | 00:00:00 | ||
| 3.3 Provide Training and Support in the Use of Information Systems to Users and Stakeholders | 00:00:00 | ||
| 3.4 Manage Problems in the Information System in a Way That Minimises Disruption to Business | 00:00:00 | ||
| 3.5 Evaluate the Effectiveness of an Information System | 00:00:00 | ||
| 3.6 Make Recommendations for Improvements That Will Enhance the Efficiency of an Information System | 00:00:00 | ||
| 3.7 Adhere to Organisational Policies and Procedures, Legal and Ethical Requirements in the Management of an Information System | 00:00:00 | ||
| Unit 09: Support Environmental Sustainability in a Business Environment | |||
| Support Materials | |||
| 1.1 Describe Current Legislation in Relation to Environmental | 00:00:00 | ||
| 1.2 Explain Government Incentives That Support Environmental Sustainability in a Business Environment | 00:00:00 | ||
| 1.3 Analyse the Relationship Between Environmental Sustainability and Corporate Social Responsibility | 00:00:00 | ||
| 1.4 Explain the Health and Safety Considerations for Environmental Sustainability and Waste Management | 00:00:00 | ||
| 1.5 Explain Techniques to Evaluate the Impact of an Organisation’s Environmental and Sustainability Policies and Procedures | 00:00:00 | ||
| 2.1 Identify the Environmental Standards That Are Relevant to an Organisation | 00:00:00 | ||
| 2.2 Evaluate the Impact of an Organisation’s Business on Its Environment | 00:00:00 | ||
| 2.3 Explain How You Promote a Culture of Efficient Consumption of Energy in Line With an Organisation’s Energy Management Policies | 00:00:00 | ||
| 2.4 Explain Organisational Procedures to Minimise Waste and Maximise the Recycling of Materials | 00:00:00 | ||
| 2.5 Explain Organisational Procedures to Meet Hazardous Waste | 00:00:00 | ||
| 2.6 Giving Work Examples Explain How You Adhere to Organisational Policies and Procedures, Legal and Ethical Requirements | 00:00:00 | ||
| Unit 14: Develop a Presentation | |||
| Support Materials | |||
| 1. Best Practice in Developing Presentations | 00:00:00 | ||
| 2. Who Needs to Be Consulted on the Development of a Presentation | 00:00:00 | ||
| 3. The Factors to Be Taken Into Account in Developing a Presentation | 00:00:00 | ||
| 4. The Advantages and Limitations of Different Communication Media | 00:00:00 | ||
| 5. Tailor Your Presentation to Fit the Timescale and Audience | 00:00:00 | ||
| 6. Action to Ensure That a Presentation Adheres to Organisational Guidelines and Policies | 00:00:00 | ||
| 7. Materials That Support the Content of a Presentation | 00:00:00 | ||
| Unit 15: Manage an Office Facility | |||
| Support Materials | |||
| 1. Establish and Implement Office Management Procedure | 00:00:00 | ||
| 2. Manage the Effectiveness of Work and Systems | 00:00:00 | ||
| 3. Managing any Constraints Attached to Office Facilities and Related Budgets | 00:00:00 | ||
| 4. Factors to Be Taken into Account in the Design of Office Systems, Procedures and Guidance Documents | 00:00:00 | ||
| 5. Office Environment | 00:00:00 | ||
| 6. Maintain Equipment and Consumables | 00:00:00 | ||
| 7. Office Systems and Procedure | 00:00:00 | ||
| 8. Manage the Maintenance of Office Equipment | 00:00:00 | ||
| 9. Supplier Relationship Management | 00:00:00 | ||
| 10. The Concept of Business Administration | 00:00:00 | ||
| Unit 16: Deliver a Presentation | |||
| Support Materials | |||
| 1. The Advantages and Limitations of Different Methods of | 00:00:00 | ||
| 2. How the Type and Size of the Audience Affects the Delivery of a Presentation | 00:00:00 | ||
| 3. The Factors to Be Taken Into Account in Developing Contingency Plans When Delivering Presentations | 00:00:00 | ||
| 4. Voice Projection and Timing Techniques | 00:00:00 | ||
| 5. The Factors to Be Taken Into Account in Responding to Questions From an Audience | 00:00:00 | ||
| 6. Different Methods for Evaluating the Effectiveness of a Presentation | 00:00:00 | ||
| 7. The Layout of the Venue and Correct Functioning of Equipment and Resources | 00:00:00 | ||
| 8. Using Appropriate Language and Tone of Voice in Delivering a Presentation | 00:00:00 | ||
| 9. Body Language in Delivering Presentation | 00:00:00 | ||
| 10. Using Equipment and Resources Effectively When Delivering a Presentation | 00:00:00 | ||
| Unit 17: Analyse and Present Business Data | |||
| Support Materials | |||
| Analytical Techniques, Data Accuracy, and Conclusions | 00:00:00 | ||
| IT Tools to Carry Out Research and Presentation | 00:00:00 | ||
| Parameters, Business Ethics and Business Data Analysis | 00:00:00 | ||
| Presenting the Analysis | 00:00:00 | ||
| Types of Data | 00:00:00 | ||
| Unit 34: Promote Equality, Diversity and Inclusion | |||
| Unit 35: Manage Team Performance | |||
| Support Materials | |||
| 1. Use of Benchmarks in Managing Performance | 00:00:00 | ||
| 2. A Range of Quality Management Techniques to Manage Team Performance | 00:00:00 | ||
| 3. Identifying Team Member Strengths | 00:00:00 | ||
| 4. How To Successfully Allocate Work To Your Team | 00:00:00 | ||
| 5. Improvement in Team Members Productivity | 00:00:00 | ||
| 6. Amend Priorities and Plans to Take Account of Changing Circumstances | 00:00:00 | ||
| 7. Recommend Changes to Systems and Processes to Improve the Quality of Work | 00:00:00 | ||
| 8. The Lines of Communication and Authority Levels | 00:00:00 | ||
| 9. Communicating Effectively Within Team That Are Appropriate | 00:00:00 | ||
| 10. Provide Support to Team Members When They Need It | 00:00:00 | ||
| 11. Providing Feedback | 00:00:00 | ||
| 12. Effectiveness of Team Communications and Make Improvements | 00:00:00 | ||
| Unit 37: Manage Individuals’ Performance | |||
| Submit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration | |||
| Submit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration | 00:00:00 | ||
| Resubmit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration | |||
| Resubmit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration | 00:00:00 | ||
| End of Course Questionnaire | |||
| End of Course Questionnaire | 00:00:00 | ||