Use a Telephone and Voicemail System

Use a Telephone and Voicemail System

Learning Outcome


Keep the voicemail message system up to date and deal with calls in accordance with organisational procedures with the help of this Use a Telephone and Voicemail System unit.

Ofqual regulates the Use a Telephone and Voicemail System unit, allowing you to obtain high-quality online education. This unit is intended for those aged 16 and up. The purpose of this unit is to teach you how to operate a telephone and voicemail system. The unit has a total credit value of 2 and a Guided Learning Hour value of 20. This unit can be taken in addition to any of our diploma credentials. 

This Use a Telephone and Voicemail System unit will assist you in better understanding the complete functionality of a telephone and voicemail system and other aspects linked to them. 

Enrol right now to enable businesses to incorporate real-time two-way contact with consumers!

Will I receive a certificate of completion?

Upon successful completion, you will qualify for a CPD-accredited certificate, which is available in the form of a PDF Certificate for £9 and a Hard Copy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge.

The Use a Telephone and Voicemail System is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.


To learn about what each qualification means, please check out this file.

To learn about the differences between Award, Diploma and Certificate, please read this file.

After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.

Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

To learn about the difference between CPD course and Regulated Qualification, please read this file.

UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.

Course Curriculum

Induction Form
Induction Form 00:05:00
Registration Entry Form
Registration Entry Form 00:05:00
Support Materials
1. Caller’s Experiences that Affect Their View of an Organisation 00:00:00
2. Organisational Standards and Procedures for Communicating on the Telephone 00:00:00
3. Importance of Following Organisational Standards and Procedures When Making and Receiving Telephone Calls 00:00:00
4. Organisational Fault Reporting Procedures 00:00:00
5. Important of Following Security and Data Protection Procedures When Using a Telephone System 00:00:00
6. Information To Be Given Out When Transferring Calls 00:00:00
7. Organisational Guidelines for Deleting Voicemail Messages 00:00:00
8. The Reason for Making a Call 00:00:00
9. Obtain the Name and Number 00:00:00
10. Communicate Information to Achieve the Call Objective 00:00:00
11. Communicate in a Way That Meets Organisational Standards and Guidelines 00:00:00
12. Receiving Business Calls 00:00:00
13. Use Voicemail Systems 00:00:00
14. Keeping the Voicemail Message System Up to Date 00:00:00
15. Passing Accurate Messages in Accordance With Organisational Policies 00:00:00
End of Course Questionnaire
End of Course Questionnaire 00:00:00
Order Your Certificate
Order Your Certificate Now 00:00:00

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