Course Curriculum
Application Form | |||
Application Form | 00:00:00 | ||
Support Materials | |||
1. Caller’s Experiences that Affect Their View of an Organisation | 00:00:00 | ||
2. Organisational Standards and Procedures for Communicating on the Telephone | 00:00:00 | ||
3. Importance of Following Organisational Standards and Procedures When Making and Receiving Telephone Calls | 00:00:00 | ||
4. Organisational Fault Reporting Procedures | 00:00:00 | ||
5. Important of Following Security and Data Protection Procedures When Using a Telephone System | 00:00:00 | ||
6. Information To Be Given Out When Transferring Calls | 00:00:00 | ||
7. Organisational Guidelines for Deleting Voicemail Messages | 00:00:00 | ||
8. The Reason for Making a Call | 00:00:00 | ||
9. Obtain the Name and Number | 00:00:00 | ||
10. Communicate Information to Achieve the Call Objective | 00:00:00 | ||
11. Communicate in a Way That Meets Organisational Standards and Guidelines | 00:00:00 | ||
12. Receiving Business Calls | 00:00:00 | ||
13. Use Voicemail Systems | 00:00:00 | ||
14. Keeping the Voicemail Message System Up to Date | 00:00:00 | ||
15. Passing Accurate Messages in Accordance With Organisational Policies | 00:00:00 |
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