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  • 252 Students

  • Certified


This Office Admin & Receptionist course is suitable for anyone wishing to obtain the skills and knowledge required to work efficiently in today’s busy office environment. The course has been specifically designed by expert instructors so that you can develop practical administrative and office skills for modern workplaces and businesses.

The Office Admin & Receptionist course will provide you with a comprehensive package for all the skills needed to become an efficient office administrative personnel or receptionist. From preparing the resume & cover letter for the jobs to carrying out the daily responsibilities, all these are covered in this single course.

This comprehensive Office Admin & Receptionist course covers every office skill you’ll need for starting your career as a personal assistant/receptionist/administrative assistant. Enrol today and take a step ahead into a bright future.

Why You Should Choose This Office Admin & Receptionist Course from One Education:

  • Office Admin & Receptionist Course with accredited certification on successful completion
  • Free Excel course for beginners
  • 7 CPD accredited courses to enrich your knowledge and skills
  • 24/7 access to the course for an extensive period of 12 months
  • Ease of access to the course material from any device of your choice
  • No hidden fees or exam charges
  • Full tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Develop professional skills and advance your career, thus increasing your potential to earn more

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device such as laptop, tab or smartphones. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. 

You are taught through a combination of

How is the course assessed?

To successfully complete the Office Admin & Receptionist course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is This course for?

This Office Admin & Receptionist – Level 7 is ideal for

  • Anyone & everyone looking to gain some knowledge or learn new skills
  • People actively looking for jobs and new career opportunities
  • Students & fresh graduates
  • School dropouts looking for an office job


The Office Admin & Receptionist course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path

This accredited Office Admin & Receptionist opens up opportunities in all horizons, but specifically helps you to explore job roles like —

  • Office Administrative Assistant
  • Personal Assistant
  • Receptionist

The average annual salary of these jobs is £19,500-£25,000 in the UK.

Enrol now to this comprehensive course from One Education and take your career to the next step.

Course Curriculum

Admin Support
Module One – Getting Started 00:15:00
Module Two – Getting Organized (I) 00:30:00
Module Three – Getting Organized (II) 00:30:00
Module Four – Managing Time 00:30:00
Module Five Getting It All Done On Time 00:30:00
Module Six – Special Tasks 00:30:00
Module Seven – Verbal Communication Skills 00:30:00
Module Eight – Non-Verbal Communication Skills 00:15:00
Module Nine – Empowering Yourself 00:30:00
Module Ten – The Team of Two 00:30:00
Module Eleven – Taking Care of Yourself 00:15:00
Module Twelve – Wrapping Up 00:15:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 00:30:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 00:30:00
Module Four – Scheduling Your Time 00:30:00
Module Five – To Do Lists 00:15:00
Module Six – Paper and Paperless Storage 00:15:00
Module Seven – Organization in Your Work Area 00:15:00
Module Eight – Tools to Fight Procrastination 00:15:00
Module Nine – Organizing Your Inbox 00:15:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 00:15:00
Module Twelve – Wrapping Up 00:15:00
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Customer Relations & Dealings
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 00:30:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started $ 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 00:30:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Recommended Reading
Recommended Reading: Receptionist and Office Administration Skills 00:00:00
Mock Exam
Mock Exam – Office Admin & Receptionist – Level 7 00:30:00
Final Exam
Final Exam – Office Admin & Receptionist – Level 7 00:30:00
  • 1 year
  • Number of Units74
  • Number of Quizzes2
  • 2 days, 1 hour

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