Office Administrator and Receptionist
Office Administrator and Receptionist
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1 Year Access 
Level 3 - Diploma
14 Students -
2 days, 1 hour
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Note! This course has been updated by the instructor, and a newer version is now available for learners.
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Access Updated CourseOverview
The Office Administrator and Receptionist course will provide you with a comprehensive package for all the skills needed to become an efficient receptionist or personal assistant. You will be tutored on all the fundamental qualities that are needed to run a busy administration section.
This intensive admin course covers every office skill you’ll need to provide excellent customer service. You will be completely comfortable with the procedures for creating spreadsheets, PowerPoint presentations, and any other documents that need producing quickly. You will develop the mindset to become an invaluable receptionist and ensure that you are an essential part of any team.
In completing this training program, you’ll be fully trained in the latest tools and procedures of administrative customer-facing work and be able to use that entry point in the company to build your future career.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Text/Video lessons
- Online study materials
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
Who is This course for?
This course is aimed at those individuals who went to enter a company or business at the administration level and impress superiors with their skills and work ethics. This program will enable the ideal first-step on a company career ladder, and perfect for school-leavers. No previous experience is needed.
Requirements
The Office Administrator and Receptionist course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Career Path
A fully validated certificate will be despatched upon completion of this course, and this will confirm your ability to multi-task and perform the many responsibilities of a great receptionist. This will be invaluable when attempting to procure an entry-point job in an office environment for any business sector.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – Getting Organized (I) | 00:30:00 | ||
| Module Three – Getting Organized (II) | 00:30:00 | ||
| Module Four – Managing Time | 00:30:00 | ||
| Module Five Getting It All Done On Time | 00:30:00 | ||
| Module Six – Special Tasks | 00:30:00 | ||
| Module Seven – Verbal Communication Skills | 00:30:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:15:00 | ||
| Module Nine – Empowering Yourself | 00:30:00 | ||
| Module Ten – The Team of Two | 00:30:00 | ||
| Module Eleven – Taking Care of Yourself | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 00:30:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 00:30:00 | ||
| Module Four – Scheduling Your Time | 00:30:00 | ||
| Module Five – To Do Lists | 00:15:00 | ||
| Module Six – Paper and Paperless Storage | 00:15:00 | ||
| Module Seven – Organization in Your Work Area | 00:15:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:15:00 | ||
| Module Nine – Organizing Your Inbox | 00:15:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started $ | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 00:30:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading: Receptionist and Office Administration Skills | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Office Administrator and Receptionist | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Office Administrator and Receptionist | 00:30:00 | ||
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
