Office Assistant and Secretarial Diploma
Office Assistant and Secretarial Diploma
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Level 3 - Diploma
14 Students -
1 day, 9 hours
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Note! This course has been updated by the instructor, and a newer version is now available for learners.
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Access Updated CourseIntroduction
Secretaries and office assistants generally perform different jobs, although they both perform routine clerical and organisational tasks, help in organising and maintaining office common areas, handle incoming calls, meet clients and do other communications. If you are looking for an absolute career change or want to add more skills to your existing ones, then this exciting bundle course is all you need now.Description
The Office Assistant and Secretarial Diploma is designed to improve your skills to perform various tasks actively and help you to become an efficient administrative assistant or secretary. This comprehensive course will equip yourself with the essential knowledge, guideline and training in the fundamentals of administration and reception. Moreover, you will obtain a detailed understanding of the role and responsibilities of a secretary, including the policies and operating procedures of administrative management. Don’t miss the opportunity to improve your skills in Administrative Management and taking this bundle course will surely benefit you now and in the future.Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Text lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Office Assistant and Secretarial Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.Course Curriculum
| Office Assistant | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Your Manager | 01:00:00 | ||
| Module Three – Administrative Soft Skills | 01:00:00 | ||
| Module Four – Effective Time Management | 01:00:00 | ||
| Module Five – Meeting Management | 01:00:00 | ||
| Module Six – Tools of the Trade (I) | 01:00:00 | ||
| Module Seven – Tools of the Trade (II) | 01:00:00 | ||
| Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
| Module Nine – Organizational Skills | 01:00:00 | ||
| Module Ten – Confidentiality Guidelines | 01:00:00 | ||
| Module Eleven – Special Tasks | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Secretarial Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Verbal Communication Skills | 01:00:00 | ||
| Module Three – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Four – Making Small Talk and Moving Beyond | 01:00:00 | ||
| Module Five – Moving the Conversation Along | 01:00:00 | ||
| Module Six – Remembering Names | 01:00:00 | ||
| Module Seven – Influencing Skills | 01:00:00 | ||
| Module Eight – Bringing People to Your Side | 01:00:00 | ||
| Module Nine – Sharing Your Opinion | 01:00:00 | ||
| Module Ten – Negotiation Basics | 01:00:00 | ||
| Module Eleven – Making an Impact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Mock Exam | |||
| Mock Exam – Office Assistant and Secretarial Diploma | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Office Assistant and Secretarial Diploma | 00:20:00 | ||
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