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  • 26 Students

  • Certified

Office Managers and receptionists share a lot of the same transferable skills, which is why we have designed this course for anyone looking to kickstart or grow their career in these roles. It covers key office procedures that should be included in every office procedure guide, as well as an in-depth overview of office policies, best practice and etiquette.

Through this office management course, you will gain a wide range of skills required to become an efficient Office Manager and Receptionist. In fact, this training applies to a wide range of office support roles, covering fundamentals such as telephone etiquette and customer relations. You’ll learn how to organise your binder and time more productively, manage your work area, deal with customers and clients professionally, and much more.

What’s more, you’ll learn a range of professional development strategies, from self-empowerment exercises to stress management and communication techniques.

Learn the fundamentals of office management and gain the skills to become an exceptional receptionist, with our most popular office training course! 

Learning Outcomes:

  • Understand the day-to-day procedures that are fundamental to any office management/support role
  • Know what should be included in the office policies and procedures guide
  • Familiarise with the responsibilities of an Office Manager and Receptionist
  • Deepen your understanding of telephone etiquette and customer relations
  • Develop your organisational, time management and communication skills
  • Utilise self-empowerment strategies to build your confidence in the workplace
  • Learn how to manage workplace stress and deal with difficult customers
  • Become more efficient in organising and planning meetings

Who is this Course for

This reception and office management course applies to the following:

  • Aspiring professionals looking to gain a recognised qualification
  • Those who work in office support and are looking to progress to an office manager position
  • Anyone who wants to learn transferbale skills for career in office support
  • Receptionists who are new to their role and want to develop their skill set

Career Path

On successful completion, learners will be equipped with a range of tranferable office skills that will open doors for them when it comes to progressing in or pursuing the following careers:

  • Office Manager
  • Office Administrator
  • Personal Assistant
  • Receptionist
  • Secretary

Course Curriculum

Admin Support
Module One – Getting Started 00:15:00
Module Two – Getting Organized (I) 00:30:00
Module Three – Getting Organized (II) 00:30:00
Module Four – Managing Time 00:30:00
Module Five Getting It All Done On Time 00:30:00
Module Six – Special Tasks 00:30:00
Module Seven – Verbal Communication Skills 00:30:00
Module Eight – Non-Verbal Communication Skills 00:15:00
Module Nine – Empowering Yourself 00:30:00
Module Ten – The Team of Two 00:30:00
Module Eleven – Taking Care of Yourself 00:15:00
Module Twelve – Wrapping Up 00:15:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 00:30:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 00:30:00
Module Four – Scheduling Your Time 00:30:00
Module Five – To Do Lists 00:15:00
Module Six – Paper and Paperless Storage 00:15:00
Module Seven – Organization in Your Work Area 00:15:00
Module Eight – Tools to Fight Procrastination 00:15:00
Module Nine – Organizing Your Inbox 00:15:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 00:15:00
Module Twelve – Wrapping Up 00:15:00
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Customer Relations & Dealings
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 00:30:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started $ 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 00:30:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Recommended Reading
Recommended Reading: Office Management and Reception Diploma 00:00:00
Mock Exam
Mock Exam – Office Management and Receptionist Diploma 00:30:00
Final Exam
Final Exam – Office Management and Receptionist Diploma 00:30:00
  • 1 year
  • Number of Units74
  • Number of Quizzes2
  • 2 days, 1 hour

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