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Office Management and Receptionist Diploma

Office Management and Receptionist Diploma

16 STUDENTS ENROLLED

Introduction

Enhance your CV with a professional qualification in knowledge and expertise that are in demand across all industries. The Office Management and Receptionist Diploma is an accessible online course which covers all key techniques in and understanding of providing good customer service, professional communication skills, time management and document preparation.

Course description

The Office Management and Reception Diploma is a professional course designed to give you the skills to succeed in a variety of business areas and industries. Through video lessons, PDF handouts, mock exams and online assessment, you will learn how to improve your verbal and nonverbal communication skills, write and prepare professional documents, and effectively manage your time. You also gain role-specific competencies in good telephone manner, gatekeeping, and providing good customer service.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

While I receive a certificate of completion?

Upon successful completion you will qualify for a UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Office Management and Receptionist Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Admin Support
Module One – Getting Started 00:15:00
Module Two – Getting Organized (I) 00:30:00
Module Three – Getting Organized (II) 00:30:00
Module Four – Managing Time 00:30:00
Module Five Getting It All Done On Time 00:30:00
Module Six – Special Tasks 00:30:00
Module Seven – Verbal Communication Skills 00:30:00
Module Eight – Non-Verbal Communication Skills 00:15:00
Module Nine – Empowering Yourself 00:30:00
Module Ten – The Team of Two 00:30:00
Module Eleven – Taking Care of Yourself 00:15:00
Module Twelve – Wrapping Up 00:15:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 00:30:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 00:30:00
Module Four – Scheduling Your Time 00:30:00
Module Five – To Do Lists 00:15:00
Module Six – Paper and Paperless Storage 00:15:00
Module Seven – Organization in Your Work Area 00:15:00
Module Eight – Tools to Fight Procrastination 00:15:00
Module Nine – Organizing Your Inbox 00:15:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 00:15:00
Module Twelve – Wrapping Up 00:15:00
Receptionist
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Customer Relations & Dealings
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 01:00:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 01:00:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Recommended Reading
Recommended Reading: Office Management and Reception Diploma 00:00:00
Mock Exam
Mock Exam – Office Management and Receptionist Diploma 00:30:00
Final Exam
Final Exam – Office Management and Receptionist Diploma 00:30:00

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