Office Management and Receptionist Diploma

Office Managers and receptionists share a lot of the same transferable skills, which is why we have designed this course for anyone looking to kickstart or grow their career in these roles. It covers key office procedures that should be included in every office procedure guide, as well as an in-depth overview of office policies, best practice and etiquette.

Through this office management course, you will gain a wide range of skills required to become an efficient Office Manager and Receptionist. In fact, this training applies to a wide range of office support roles, covering fundamentals such as telephone etiquette and customer relations. You’ll learn how to organise your binder and time more productively, manage your work area, deal with customers and clients professionally, and much more.

What’s more, you’ll learn a range of professional development strategies, from self-empowerment exercises to stress management and communication techniques.

Learn the fundamentals of office management and gain the skills to become an exceptional receptionist, with our most popular office training course!

Learning Outcomes:

Understand the day-to-day procedures that are fundamental to any office management/support role
Know what should be included in the office policies and procedures guide
Familiarise with the responsibilities of an Office Manager and Receptionist
Deepen your understanding of telephone etiquette and customer relations
Develop your organisational, time management and communication skills
Utilise self-empowerment strategies to build your confidence in the workplace
Learn how to manage workplace stress and deal with difficult customers
Become more efficient in organising and planning meetings

Who is this Course for

This reception and office management course applies to the following:

Aspiring professionals looking to gain a recognised qualification
Those who work in office support and are looking to progress to an office manager position
Anyone who wants to learn transferbale skills for career in office support
Receptionists who are new to their role and want to develop their skill set

Career Path

On successful completion, learners will be equipped with a range of tranferable office skills that will open doors for them when it comes to progressing in or pursuing the following careers:

Office Manager
Office Administrator
Personal Assistant
Receptionist
Secretary

Course Curriculum

Admin Support
	Module One – Getting Started	00:15:00
	Module Two – Getting Organized (I)	00:30:00
	Module Three – Getting Organized (II)	00:30:00
	Module Four – Managing Time	00:30:00
	Module Five Getting It All Done On Time	00:30:00
	Module Six – Special Tasks	00:30:00
	Module Seven – Verbal Communication Skills	00:30:00
	Module Eight – Non-Verbal Communication Skills	00:15:00
	Module Nine – Empowering Yourself	00:30:00
	Module Ten – The Team of Two	00:30:00
	Module Eleven – Taking Care of Yourself	00:15:00
	Module Twelve – Wrapping Up	00:15:00
Administrative Management
	Module One – Getting Started	00:30:00
	Module Two – Why Your Office Needs Administrative Procedures	01:00:00
	Module Three – Gathering the Right Tools	00:30:00
	Module Four – Identifying Procedures to Include	01:00:00
	Module Five – Top Five Procedures to Record	01:00:00
	Module Six – What to Include in Your Binder (I)	01:00:00
	Module Seven – What to Include in Your Binder (II)	01:00:00
	Module Eight – Organizing Your Binder	01:00:00
	Module Nine – What Not to Include in the Procedure Guide	01:00:00
	Module Ten – Share Office Procedure Guide	01:00:00
	Module Eleven – Successfully Executing the Guide	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Organisational Skills
	Module One – Getting Started	00:30:00
	Module Two – Remove the Clutter	01:00:00
	Module Three – Prioritize	00:30:00
	Module Four – Scheduling Your Time	00:30:00
	Module Five – To Do Lists	00:15:00
	Module Six – Paper and Paperless Storage	00:15:00
	Module Seven – Organization in Your Work Area	00:15:00
	Module Eight – Tools to Fight Procrastination	00:15:00
	Module Nine – Organizing Your Inbox	00:15:00
	Module Ten – Avoid the Causes of Disorganization	01:00:00
	Module Eleven – Discipline is the Key to Stay Organized	00:15:00
	Module Twelve – Wrapping Up	00:15:00
Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Customer Relations & Dealings
	Module One – Getting Started	00:30:00
	Module Two – The Right Attitude Starts with You	01:00:00
	Module Three – Stress Management (Internal Stressors)	00:30:00
	Module Four – Stress Management (External Stressors)	00:30:00
	Module Five – Transactional Analysis	01:00:00
	Module Six – Why are Some Customers Difficult	01:00:00
	Module Seven – Dealing with the Customer Over the Phone	01:00:00
	Module Eight – Dealing with the Customer In Person	01:00:00
	Module Nine – Sensitivity in Dealing with Customers	01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Professional Telephone Receptionist Skills
	Module One – Getting Started $	00:30:00
	Module Two – Core Skills Required	01:00:00
	Module Three – Self-Management (I)	01:00:00
	Module Four – Self-Management (II)	00:30:00
	Module Five – Time Management (I)	01:00:00
	Module Six – Time Management (II)	01:00:00
	Module Seven – Organizing and Planning (I)	01:00:00
	Module Eight – Organizing and Planning (II)	01:00:00
	Module Nine – Communication (I)	01:00:00
	Module Ten – Communication (II)	01:00:00
	Module Eleven – Additional Challenges	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Professional Telephone Receptionist Course- Activities	00:00:00
Recommended Reading
	Recommended Reading: Office Management and Reception Diploma	00:00:00
Mock Exam
	Mock Exam – Office Management and Receptionist Diploma	00:30:00
Final Exam
	Final Exam – Office Management and Receptionist Diploma	00:30:00