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Office Managers and receptionists share a lot of the same transferable skills, which is why we have designed this course for anyone looking to kickstart or grow their career in these roles. It covers key office procedures that should be included in every office procedure guide, as well as an in-depth overview of office policies, best practice and etiquette.
Through this office management course, you will gain a wide range of skills required to become an efficient Office Manager and Receptionist. In fact, this training applies to a wide range of office support roles, covering fundamentals such as telephone etiquette and customer relations. You’ll learn how to organise your binder and time more productively, manage your work area, deal with customers and clients professionally, and much more.
What’s more, you’ll learn a range of professional development strategies, from self-empowerment exercises to stress management and communication techniques.
Learn the fundamentals of office management and gain the skills to become an exceptional receptionist, with our most popular office training course!
Learning Outcomes:
- Understand the day-to-day procedures that are fundamental to any office management/support role
- Know what should be included in the office policies and procedures guide
- Familiarise with the responsibilities of an Office Manager and Receptionist
- Deepen your understanding of telephone etiquette and customer relations
- Develop your organisational, time management and communication skills
- Utilise self-empowerment strategies to build your confidence in the workplace
- Learn how to manage workplace stress and deal with difficult customers
- Become more efficient in organising and planning meetings
Who is this Course for
This reception and office management course applies to the following:
- Aspiring professionals looking to gain a recognised qualification
- Those who work in office support and are looking to progress to an office manager position
- Anyone who wants to learn transferbale skills for career in office support
- Receptionists who are new to their role and want to develop their skill set
Career Path
On successful completion, learners will be equipped with a range of tranferable office skills that will open doors for them when it comes to progressing in or pursuing the following careers:
- Office Manager
- Office Administrator
- Personal Assistant
- Receptionist
- Secretary
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – Getting Organized (I) | 00:30:00 | ||
| Module Three – Getting Organized (II) | 00:30:00 | ||
| Module Four – Managing Time | 00:30:00 | ||
| Module Five Getting It All Done On Time | 00:30:00 | ||
| Module Six – Special Tasks | 00:30:00 | ||
| Module Seven – Verbal Communication Skills | 00:30:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:15:00 | ||
| Module Nine – Empowering Yourself | 00:30:00 | ||
| Module Ten – The Team of Two | 00:30:00 | ||
| Module Eleven – Taking Care of Yourself | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 00:30:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 00:30:00 | ||
| Module Four – Scheduling Your Time | 00:30:00 | ||
| Module Five – To Do Lists | 00:15:00 | ||
| Module Six – Paper and Paperless Storage | 00:15:00 | ||
| Module Seven – Organization in Your Work Area | 00:15:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:15:00 | ||
| Module Nine – Organizing Your Inbox | 00:15:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started $ | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 00:30:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading: Office Management and Reception Diploma | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Office Management and Receptionist Diploma | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Office Management and Receptionist Diploma | 00:30:00 | ||
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