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Office Management and Receptionist Diploma

Office Management and Receptionist Diploma

16 STUDENTS ENROLLED

Introduction

Enhance your CV with a professional qualification in knowledge and expertise that are in demand across all industries. The Office Management and Receptionist Diploma is an accessible online course which covers all key techniques in and understanding of providing good customer service, professional communication skills, time management and document preparation.

Course description

The Office Management and Reception Diploma is a professional course designed to give you the skills to succeed in a variety of business areas and industries. Through video lessons, PDF handouts, mock exams and online assessment, you will learn how to improve your verbal and nonverbal communication skills, write and prepare professional documents, and effectively manage your time. You also gain role-specific competencies in good telephone manner, gatekeeping, and providing good customer service.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons
Online study materials
Mock exams
Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

While I receive a certificate of completion?

Upon successful completion you will qualify for a UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Office Management and Receptionist Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Admin Support
	Module One – Getting Started	00:15:00
	Module Two – Getting Organized (I)	00:30:00
	Module Three – Getting Organized (II)	00:30:00
	Module Four – Managing Time	00:30:00
	Module Five Getting It All Done On Time	00:30:00
	Module Six – Special Tasks	00:30:00
	Module Seven – Verbal Communication Skills	00:30:00
	Module Eight – Non-Verbal Communication Skills	00:15:00
	Module Nine – Empowering Yourself	00:30:00
	Module Ten – The Team of Two	00:30:00
	Module Eleven – Taking Care of Yourself	00:15:00
	Module Twelve – Wrapping Up	00:15:00
Administrative Management
	Module One – Getting Started	00:30:00
	Module Two – Why Your Office Needs Administrative Procedures	01:00:00
	Module Three – Gathering the Right Tools	00:30:00
	Module Four – Identifying Procedures to Include	01:00:00
	Module Five – Top Five Procedures to Record	01:00:00
	Module Six – What to Include in Your Binder (I)	01:00:00
	Module Seven – What to Include in Your Binder (II)	01:00:00
	Module Eight – Organizing Your Binder	01:00:00
	Module Nine – What Not to Include in the Procedure Guide	01:00:00
	Module Ten – Share Office Procedure Guide	01:00:00
	Module Eleven – Successfully Executing the Guide	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Organisational Skills
	Module One – Getting Started	00:30:00
	Module Two – Remove the Clutter	01:00:00
	Module Three – Prioritize	00:30:00
	Module Four – Scheduling Your Time	00:30:00
	Module Five – To Do Lists	00:15:00
	Module Six – Paper and Paperless Storage	00:15:00
	Module Seven – Organization in Your Work Area	00:15:00
	Module Eight – Tools to Fight Procrastination	00:15:00
	Module Nine – Organizing Your Inbox	00:15:00
	Module Ten – Avoid the Causes of Disorganization	01:00:00
	Module Eleven – Discipline is the Key to Stay Organized	00:15:00
	Module Twelve – Wrapping Up	00:15:00
Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Customer Relations & Dealings
	Module One – Getting Started	00:30:00
	Module Two – The Right Attitude Starts with You	01:00:00
	Module Three – Stress Management (Internal Stressors)	01:00:00
	Module Four – Stress Management (External Stressors)	00:30:00
	Module Five – Transactional Analysis	01:00:00
	Module Six – Why are Some Customers Difficult	01:00:00
	Module Seven – Dealing with the Customer Over the Phone	01:00:00
	Module Eight – Dealing with the Customer In Person	01:00:00
	Module Nine – Sensitivity in Dealing with Customers	01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Professional Telephone Receptionist Skills
	Module One – Getting Started	00:30:00
	Module Two – Core Skills Required	01:00:00
	Module Three – Self-Management (I)	01:00:00
	Module Four – Self-Management (II)	01:00:00
	Module Five – Time Management (I)	01:00:00
	Module Six – Time Management (II)	01:00:00
	Module Seven – Organizing and Planning (I)	01:00:00
	Module Eight – Organizing and Planning (II)	01:00:00
	Module Nine – Communication (I)	01:00:00
	Module Ten – Communication (II)	01:00:00
	Module Eleven – Additional Challenges	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Professional Telephone Receptionist Course- Activities	00:00:00
Recommended Reading
	Recommended Reading: Office Management and Reception Diploma	00:00:00
Mock Exam
	Mock Exam – Office Management and Receptionist Diploma	00:30:00
Final Exam
	Final Exam – Office Management and Receptionist Diploma	00:30:00