Receptionist | |||
Receptionist | 00:30:00 | ||
Importance of Receptionist | 00:15:00 | ||
Different Types of Receptionist & Roles | 01:00:00 | ||
Communication Skills for Receptionist | 01:00:00 | ||
Telephone Skills | 01:00:00 | ||
Listening Skills | 01:00:00 | ||
Taking Messages | 00:30:00 | ||
Presenting & Appearance | 00:30:00 | ||
Reservation Procedure | 00:15:00 | ||
Confidentiality Checklist | 00:15:00 | ||
Being Organized as Receptionist | 00:15:00 | ||
Becoming a Successful Receptionist | 00:15:00 | ||
Answering Telephones | |||
Module One – Getting Started $ | 00:30:00 | ||
Module Two – Core Skills Required | 01:00:00 | ||
Module Three – Self-Management (I) | 01:00:00 | ||
Module Four – Self-Management (II) | 00:30:00 | ||
Module Five – Time Management (I) | 01:00:00 | ||
Module Six – Time Management (II) | 01:00:00 | ||
Module Seven – Organizing and Planning (I) | 01:00:00 | ||
Module Eight – Organizing and Planning (II) | 01:00:00 | ||
Module Nine – Communication (I) | 01:00:00 | ||
Module Ten – Communication (II) | 01:00:00 | ||
Module Eleven – Additional Challenges | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Being an Assistant | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Working with Your Manager | 01:00:00 | ||
Module Three – Administrative Soft Skills | 01:00:00 | ||
Module Four – Effective Time Management | 01:00:00 | ||
Module Five – Meeting Management | 01:00:00 | ||
Module Six – Tools of the Trade (I) | 01:00:00 | ||
Module Seven – Tools of the Trade (II) | 01:00:00 | ||
Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
Module Nine – Organizational Skills | 01:00:00 | ||
Module Ten – Confidentiality Guidelines | 01:00:00 | ||
Module Eleven – Special Tasks | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Mock Exam | |||
Mock Exam- Office Receptionist Course | 00:30:00 | ||
Final Exam | |||
Final Exam- Office Receptionist Course | 00:30:00 |
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