Office Receptionist Course

For You
For Business

Office Receptionist Course

PRIVATE

PRIVATE COURSE

*Certification Fee Applicable

1 Year Access
Level 3 - Diploma
100 Students
1 day, 5 hours

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£25.00 /Unit Price

£500

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Introduction

The Office Receptionist Course is a complete package for individuals who wish to learn all required skills of a professional receptionist.

Description

By enrolling in this course, you will consider the crucial knowledge and training to manage office administration and explore what it takes to become an efficient receptionist and learn how to create a welcoming yet professional image to the clients. You will gain the robust receptionist skills that can impact your entire company. This bright and informative course includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills, and more.

This course will also help you to learn organisational skills, techniques for managing the office, techniques for managing tricky calls and dealing with challenging customers, advanced Microsoft Office skills, etc.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons
Online study materials
Mock exams
Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Office Receptionist Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Answering Telephones
	Module One – Getting Started $	00:30:00
	Module Two – Core Skills Required	01:00:00
	Module Three – Self-Management (I)	01:00:00
	Module Four – Self-Management (II)	00:30:00
	Module Five – Time Management (I)	01:00:00
	Module Six – Time Management (II)	01:00:00
	Module Seven – Organizing and Planning (I)	01:00:00
	Module Eight – Organizing and Planning (II)	01:00:00
	Module Nine – Communication (I)	01:00:00
	Module Ten – Communication (II)	01:00:00
	Module Eleven – Additional Challenges	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Being an Assistant
	Module One – Getting Started	00:30:00
	Module Two – Working with Your Manager	01:00:00
	Module Three – Administrative Soft Skills	01:00:00
	Module Four – Effective Time Management	01:00:00
	Module Five – Meeting Management	01:00:00
	Module Six – Tools of the Trade (I)	01:00:00
	Module Seven – Tools of the Trade (II)	01:00:00
	Module Eight – Being an Effective Gatekeeper	01:00:00
	Module Nine – Organizational Skills	01:00:00
	Module Ten – Confidentiality Guidelines	01:00:00
	Module Eleven – Special Tasks	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Mock Exam
	Mock Exam- Office Receptionist Course	00:30:00
Final Exam
	Final Exam- Office Receptionist Course	00:30:00