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Learning Outcome


Discover how to ensure that your organisation has the resources and products that it needs to work efficiently with this course on Operations Management: Process Mapping & Supply Chain. Organisations need guaranteed and sustainable access to supplies in order to be able to work effectively. Poor working partnerships can effectively destroy this. By following this training, you will know how to coordinate your inventories and transportation to achieve the best outcome for the customer and the company.

This Operations Management tutorial provides you with all the techniques and strategies for creating the perfect working supply chain. You will be shown how to use accurate map requirements for your business and your customers, leading to enhanced service delivery and operations. Using these principles, you will become skilled at supply chain management and know how to continually improve it to everyone’s benefit. 

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Operations Management: Process Mapping & Supply Chain is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Section 01: Process Management, Process Mapping and Design
Introduction to Process Management 00:03:00
Processes 00:02:00
Procedures 00:04:00
Process Mapping and Design 00:05:00
Where Can Process Mapping Be Used? 00:06:00
Types of Processes 00:03:00
Section 02: Procedural Outline/Quality, Communication Management & Process Re-Engineering
Procedural Outline and Quality and Standard Operating Procedures 00:02:00
Communication and Information Management 00:02:00
The Cascade 00:04:00
The “Suck-Up” Model of Communication 00:03:00
Process Re-Engineering 00:04:00
Section 03: Quality and Productivity Management
Quality and Productivity Management 00:04:00
Cost of Quality 00:04:00
Origins of TQM 00:04:00
The Plan-Do-Study-Act Cycle 00:02:00
Benchmarking, Employee Empowerment and Team Approach 00:02:00
Use of Quality Tools 00:04:00
Product Design 00:05:00
ISO International Standards 00:04:00
Six Sigma 00:04:00
Section 04: Supply Chain Management
Introduction to Supply Chain Management 00:03:00
Challenge to Supply Chain Management – Bullwhip Effect 00:02:00
Lean Operations Systems 00:04:00
Lean for Production and Services 00:04:00
Services and Delivery in Supply Chain 00:03:00
Supplier Performance Matrix 00:02:00
Demand and Volume Projections 00:02:00
Section 05: Supply Chain Management, Continuous Improvement & Technology
Inventory & Cycle Optimization -Just in Time (JIT) vs Just in Case 00:05:00
Top Five Techniques to Achieve Inventory Optimization 00:03:00
The Philosophy of JIT 00:04:00
Kanban Production 00:05:00
JIT and Lean Systems within OM 00:06:00
Supply Chain Networks 00:04:00
Continuous Improvement 00:03:00
Getting Started With Kaizen 00:03:00
Technology in Process and Supply Chain Management 00:01:00
  • £425.00 £25.00 ex Vat
  • 1 year
  • Number of Units36
  • Number of Quizzes0
  • 2 hours, 5 minutes


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