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Introduction

Retail Managers oversee everything that makes a store work, from behind the scenes functions to the sales floor. They also understand client profiles and empathise with their needs to adjust product supply and are able to anticipate demand to boost profits.

Description

The Retail Management Diploma course teaches you everything you need to know to become an efficient retail manager. Through this course, you’ll explore the roles and responsibilities of a retail manager, including supervising distribution, selling products directly to consumers and operating everyday operations within a retail store or department.

You’ll also learn to promote merchandise, organise employees, handle customer service and supervise records and accounts. This excellent course is suitable for anyone considering a management position in the retail sector.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Retail Management Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Retail Management Diploma - Updated Version
Module 01: Introduction to Retail Management 00:22:00
Module 02: Retail Strategy 00:13:00
Module 03: Retail Buying and Merchandising 00:17:00
Module 04: Retail Pricing 00:32:00
Module 05: Supply Chain Management in Retailing 00:12:00
Module 06: The Sales Process and Dealing with Customers at the Checkout 00:10:00
Module 07: Importance of Consumer Behaviour 00:12:00
Module 08: Taking Trends and Targeting Customers Effectively 00:11:00
Module 09: The Importance of Communicating with Customers 00:18:00
Module 10: Choosing a Retail Location 00:14:00
Module 11: Retail Psychology 00:13:00
Module 12: Negotiate the Right Deal with Suppliers 00:12:00
Module 13: Develop Store Security Procedures 00:16:00
Module 14: Management Skills for Leading Your Team 00:17:00
Module 15: Selling in Multiple Channels 00:21:00
Module 16: Retail Brand Management 00:16:00
Module 17: Health & Safety for Retail Stores 00:21:00
Module 18: Consumer Rights Act 00:15:00
Mock Exam
Mock Exam – Retail Management Diploma 00:20:00
Final Exam
Final Exam – Retail Management Diploma 00:20:00
Retail Management Diploma - Old Version
Module 01
Introduction to Retail Management 00:30:00
Handling Merchandise in Retail Management 00:30:00
Structure of Your Business 01:00:00
The Sales Process and Checkout 00:30:00
POS (Point of Sale) Retail System 00:15:00
Module 02
Importance of Consumer Behaviour 00:30:00
Importance of Communication in Retail Industry 00:15:00
Effective Inventory Management 01:00:00
Choosing a Retail Store Location 00:30:00
Retail Psychology 00:30:00
Manage Your Suppliers 00:30:00
Negotiate The Right Deal With Suppliers 00:30:00
Module 03
Develop Store Security Procedures 00:15:00
Management Skills For Leading Your Team 00:15:00
Retail Marketing 00:15:00
Role of Coupons in Retail Marketing 00:15:00
Retail Brand Management 00:15:00
Health And Safety Obligations For Retailers 00:15:00
Consumer Rights Act 00:30:00

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