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1 Year Access 
Intermediate
4 Students 
49 minutes 
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Root Cause Analysis: Toolkit is a practical course designed to strengthen Problem Solving skills by teaching structured Root Cause Analysis methods. Learners explore the 5 Whys Technique and Fishbone Diagram to improve Cause Identification, analyze Process Failure, and perform effective Incident Analysis using Data Investigation to support Continuous Improvement in organizations.
This course also introduces Lean Six Sigma principles in Section 02, helping learners connect Root Cause Analysis with structured Problem Solving frameworks. Participants gain hands-on exposure to tools that support Cause Identification and Process Failure analysis, strengthening Data Investigation techniques and enabling more effective Corrective Action for Continuous Improvement initiatives.
Section 03 and Section 04 focus on advanced Root Cause Analysis tools and structured close-out practices. Learners apply Fishbone Diagram and 5 Whys Technique to real scenarios, improving Incident Analysis and Cause Identification. The final module reinforces Continuous Improvement through effective Problem Solving, ensuring sustainable Corrective Action across business processes.
Learners complete an assignment designed to evaluate their understanding of the course content. The assignment is reviewed by qualified tutors who provide personalised feedback, allowing learners to demonstrate their applied knowledge and skills.
After completing the Root Cause Analysis: Toolkit course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Root Cause Analysis: Toolkit is essential for organizations aiming to identify the underlying causes of problems rather than just treating symptoms. This course helps learners understand structured approaches to solving recurring issues and improving overall performance.
Studying this course develops skills in critical thinking, problem identification, and analytical reasoning. It prepares professionals to investigate incidents, determine true root causes, and implement effective corrective actions that prevent problems from reoccurring and support continuous improvement.
The Root Cause Analysis: Toolkit course has a total study time of 49 minutes. Learners can work through the material at a flexible pace, allowing them to complete the programme conveniently while developing practical skills in identifying root causes of problems, analysing issues systematically, and applying structured problem-solving techniques.
The Root Cause Analysis: Toolkit course is suitable for learners with a basic understanding of business processes, operations, or quality management. Strong analytical thinking, problem-solving ability, and attention to detail are recommended. Course is fully online and accessible from any internet-enabled device, allowing flexible study at your own pace.
It focuses on identifying the underlying causes of problems, preventing recurrence, improving processes, and applying structured problem-solving techniques in business and operations.
No, beginners can join, although basic knowledge of business operations or quality management is helpful.
It is usually delivered online through self-paced modules, case studies, and practical problem-solving exercises.
Yes, most courses include root cause analysis exercises, case studies, and scenario-based assessments.
You will receive a certificate of completion in Root Cause Analysis: Toolkit.
You can work in operations, quality improvement, business analysis, process improvement, compliance, or continuous improvement roles.
| Section 01: Introduction | |||
| Introduction | 00:03:00 | ||
| Section 02: Lean Six Sigma: An Overview | |||
| What is Lean Six Sigma? | 00:03:00 | ||
| DMAIC | 00:04:00 | ||
| What are the benefits of LSS & the toolkit? | 00:02:00 | ||
| Scenario to be used to explore the tools | 00:01:00 | ||
| Section 03: Root Cause Analysis Tools | |||
| Introduction to cause and effect | 00:03:00 | ||
| Ishikawa Diagram | 00:05:00 | ||
| Ishikawa: Demonstration | 00:05:00 | ||
| 5 Whys | 00:03:00 | ||
| 5 Whys: Demonstration | 00:03:00 | ||
| Pareto Chart | 00:03:00 | ||
| Pareto Chart: Demonstration | 00:03:00 | ||
| C&E Matrix | 00:03:00 | ||
| C&E Matrix: Demonstration | 00:05:00 | ||
| Section 04: Close Out | |||
| Close out | 00:03:00 | ||
| Assignment | |||
| Assignment – Root Cause Analysis: Toolkit | 00:00:00 | ||
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