Supply Chain Management for Different Retail Formats | |||
Lesson 01: Introduction Retail Customer Service Customer Service Mix | 00:08:00 | ||
Lesson 02: Customer Service Pyramid Customer Service over Retail Life cycle | 00:07:00 | ||
Lesson 03: Ways to improve Customer Service for a Retailer | 00:09:00 | ||
Lesson 04: Order Management Process Concept of Perfect Order | 00:06:00 | ||
Lesson 05: Multi Channel Retailing | 00:09:00 | ||
Lesson 06: Retail Returns Reverse Logistics | 00:08:00 | ||
Lesson 07: Reverse Logistics process | 00:11:00 | ||
Lesson 08: Retail Loyalty Programmes | 00:08:00 | ||
Lesson 09: Retail kiosk advanced payment technologies conclusion | 00:09:00 | ||
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