Telephone Counsellor
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Telephone Counsellor
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1 Year Access 
Intermediate
5 Students -
8 hours, 48 minutes
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Learning Outcome
- Understand the basics of counselling
- About legal, cultural and ethical issues in professional counselling
- Different forms of psychotherapy
- Counselling various disorders
- Procedures of engaging and assessing the patients
- Active listening and managing tough callers
- How to communicate effectively with other
Description
Get the most upgraded lessons about Telephone Counsellor from One Education. With the latest materials suggested by the industry experts, we have made this course with profound knowledge about site management. Enrol now and enjoy your learning in an articulated way.
Like all the courses of One Education, this Telephone Counsellor course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.
The amazing part is, after purchasing a course from One Education, you get complete 1-year access with tutor support.
Also, our expert instructors are always available to answer all your questions and make your learning experience exquisite.
After completing the Telephone Counsellor, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.
If you want to learn about this topic and achieve certifications, you should consider this Cyber Security & Ethical Hacking from One Education.
There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.
Benefits of Studying Telephone Counsellor:
- 24/7 access to the course for 12 months
- No hidden fees or exam charges
- Quality Licence Scheme endorsed a certificate on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system
- Improve your chance of gaining skills and better earning potential.
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Method Of Assessment
To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam. After passing the exam, you will be able to apply for a certificate. However, if you fail, you can always retake the exam for £3.99.
In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.
Certificate Of Achievement
CPD QS Accredited Certification from One Education
After successfully completing the MCQ assessment of this course, you will qualify for the CPD QS Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Why Study This Course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a Certificate of Achievement.
Who Is This Course For?
This Telephone Counsellor course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Telephone Counsellor course is for you.
Requirements
The Telephone Counsellor course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Module 01: Counselling and Counsellors | |||
| Counselling and Counsellors | 00:15:00 | ||
| Module 02: Theories and Models of Counselling (Part 1) | |||
| Theories and Models of Counselling (Part 1) | 00:16:00 | ||
| Module 03: Theories and Models of Counselling (Part 2) | |||
| Theories and Models of Counselling (Part 2) | 00:18:00 | ||
| Module 04: Legal, Cultural and Ethical Issues in Professional Counselling | |||
| Legal, Cultural and Ethical Issues in Professional Counselling | 00:16:00 | ||
| Module 05: Forms of Psychotherapy | |||
| Forms of Psychotherapy | 00:21:00 | ||
| Module 06: Counselling Children and Adolescents in Schools | |||
| Counselling Children and Adolescents in Schools | 00:20:00 | ||
| Module 07: Counselling Trauma and Substance Abuse | |||
| Counselling Trauma and Substance Abuse | 00:16:00 | ||
| Module 08: Counselling Stress and Anxiety Disorders | |||
| Counselling Stress and Anxiety Disorders | 00:30:00 | ||
| Module 09: Counselling Personality Disorders | |||
| Counselling Personality Disorders | 00:50:00 | ||
| Module 10: Counselling Mood Disorders and Depression | |||
| Counselling Mood Disorders and Depression | 00:22:00 | ||
| Module 11: Counselling Eating & Sleeping Disorders | |||
| Counselling Eating & Sleeping Disorders | 00:45:00 | ||
| Module 12: Life Coaching and Career Counselling | |||
| Life Coaching and Career Counselling | 00:17:00 | ||
| Module 13: Couple and Family Counselling | |||
| Couple and Family Counselling | 00:28:00 | ||
| Module 14: Counselling Self-Harm and Suicide | |||
| Counselling Self Harm and Suicide | 00:17:00 | ||
| Module 15: Engaging and Assessing the Patients | |||
| Engaging and Assessing the Clients | 00:19:00 | ||
| Module 16: Helping the Client in Crisis | |||
| Helping the Client in Crisis | 00:12:00 | ||
| Module 17: Communication Skills and Empathy in Counselling | |||
| Communication Skills and Empathy in Counselling | 00:19:00 | ||
| Module 18: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:31:00 | ||
| Module 19: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:24:00 | ||
| Module 20: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 21: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:04:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
