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Overview

Discover how to improve customer service and remove waste from your business procedures by learning The 7 Basic Tools of Quality in this course. Levels of quality are not only important to maintain, but they should also be examined for ways to improve, and you’ll find everything you need to achieve that with this tuition.          

This useful Quality Improvement tutorial delivers expert coaching and full descriptions of each tool and the principles needed to guide them in practical use. So you will learn about strategies and techniques involving process mapping, check sheet production, histogram usage, Pareto chart construction, Fishbone diagram building, the “five whys” of working and run chart utilisation. This collective of fundamental improvement teaching provides a complete learning curve in this area. 

By completing the case study and passing the final assessment, you will benefit from truly understanding the concepts of quality improvement and how they can be incorporated into a business.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The The 7 Basic Tools of Quality is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Section 01: Introduction
Introduction 00:01:00
What is the purpose of this course? 00:02:00
Section 02: Quality
Let’s set the scene 00:03:00
What is quality? 00:05:00
Why a focus on quality is important 00:03:00
The 7 tools of quality – an introduction 00:01:00
Section 03: The 7 Basic Tools
Process Map 00:06:00
Check Sheet 00:04:00
Histogram 00:04:00
Pareto Chart 00:04:00
Fishbone Diagram 00:05:00
5 Whys 00:05:00
Run Chart 00:04:00
Section 04: Case Study
Case study 00:06:00
Section 05: Close Out
Close out 00:03:00
Assignment
Assignment – The 7 Basic Tools of Quality 00:00:00

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