| Module 01: An Introduction to Customer Service | |||
| Introduction to customer service roles | 00:02:00 | ||
| Module 02: What Are the Key Skills That Can Help Us Provide Good Customer Service? | |||
| Customer Service Skills | 00:09:00 | ||
| Module 03: Serving Customers Using Social Media Platforms | |||
| Serving customers using social media platforms | 00:05:00 | ||
| Module 04: Building a Rapport in Social Media | |||
| Building a rapport in social media & putting policies in place | 00:03:00 | ||
| Module 05: Building Customer Relationships | |||
| Building customer relationships | 00:09:00 | ||
| Module 06: Adopting Language Techniques | |||
| Adopting Language Techniques | 00:05:00 | ||
| Module 07: Improving Your Customer Engagement | |||
| Improving Your Customer Engagement | 00:05:00 | ||
| Module 08: Evaluating Your Customer Experience | |||
| Evaluating Your Customer Experience | 00:06:00 | ||
| Module 09: Providing Ethical Customer Service | |||
| Providing Ethical Customer Service | 00:05:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||