Module 01: An Introduction to Customer Service | |||
Introduction to customer service roles | 00:02:00 | ||
Module 02: What Are the Key Skills That Can Help Us Provide Good Customer Service? | |||
Customer Service Skills | 00:09:00 | ||
Module 03: Serving Customers Using Social Media Platforms | |||
Serving customers using social media platforms | 00:05:00 | ||
Module 04: Building a Rapport in Social Media | |||
Building a rapport in social media & putting policies in place | 00:03:00 | ||
Module 05: Building Customer Relationships | |||
Building customer relationships | 00:09:00 | ||
Module 06: Adopting Language Techniques | |||
Adopting Language Techniques | 00:05:00 | ||
Module 07: Improving Your Customer Engagement | |||
Improving Your Customer Engagement | 00:05:00 | ||
Module 08: Evaluating Your Customer Experience | |||
Evaluating Your Customer Experience | 00:06:00 | ||
Module 09: Providing Ethical Customer Service | |||
Providing Ethical Customer Service | 00:05:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
No reviews found for this course.
Upgrade to get UNLIMITED ACCESS to ALL COURSES for only £49/year
Claim Offer & UpgradeMembership renews after 12 months. You can cancel anytime from your account.