Section 01: Introduction | |||
Introduction | 00:03:00 | ||
Section 02: Communication Basics | |||
What exactly is ‘Effective Communication?’ | 00:11:00 | ||
Know this…Communication is everything! | 00:05:00 | ||
The Reality of Poor Communications | 00:13:00 | ||
Perception & Reputation – One & the Same! | 00:09:00 | ||
5 Golden Rules of Great Communications | 00:09:00 | ||
Section 03: The Keys to Great Communication | |||
Overview | 00:01:00 | ||
Start With You | 00:14:00 | ||
The Communication Triangle | 00:13:00 | ||
Prepare | 00:06:00 | ||
Connect | 00:12:00 | ||
Deliver | 00:04:00 | ||
Section 04: Being a Stand-Out Communicator | |||
Overview | 00:02:00 | ||
Know Your Audience! | 00:16:00 | ||
Winning Your Audience Over | 00:10:00 | ||
Body Language | 00:16:00 | ||
Active Listening | 00:13:00 | ||
Questioning | 00:13:00 | ||
Assertive & Non – Assertive Styles | 00:11:00 | ||
Managing Feedback | 00:08:00 | ||
Dealing With a Tough Audience | 00:13:00 | ||
Assignment | |||
Assignment -Management Skills: Communicate Effectively | 2 weeks, 1 day | ||
Order Your Certificate | |||
Order Your Certificate QLS | 00:00:00 |
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