Induction Form |
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Induction Form |
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Registration Entry Form |
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Registration Entry Form |
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Group A (21 credits) |
Unit 01 Communication in a business environment |
Support Materials |
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1. The Requirements of Written and Verbal Business communication |
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2. The Communication Requirements of Different Audiences |
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3. The Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications |
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4. Importance of Using Appropriate Body Language and Tone of Voice When Communicating Verbally |
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5. The Nature, Purpose, Audience and Use of the Information to be Communicated |
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6. Use Communication Channels that are Appropriate to the Information to be Communicated and the Audience |
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7. Present Information in the Format that Meets the Brief |
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8. Adhere to Agreed Business Communication Conventions and Degree of Formality of Expression When Producing Documents |
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9. Produce Business Communications that are Clear, Accurate and Correct |
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10. Meet Agreed Deadlines in Communicating with Others |
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11. The Nature, Purpose, Recipient(s) and Intended Use of the Information to be Communicated |
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12. Use Language that is Appropriate for the Recipient’s Needs |
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13. Use Body Language and Tone of Voice to Reinforce Messages |
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14. The Meaning and Implications of Information that is Communicated Verbally |
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15. Confirm that a Recipient has Understood Correctly what has been Communicated |
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Unit 02 Understand employer organisations |
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1. Differences Between the Private Sector, Public Sector and Voluntary Sector |
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2. Functions of Different Organisational Structures |
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3. Features of Different Types of Legal Structures for Organisations |
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4. Internal and External Influences on Organisations |
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5. Analysing Organisational Environment |
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6. Organisational Change |
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Unit 03 Principles of providing administrative services |
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1. Different Types of Meetings |
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2. Providing Administrative Support for Meetings |
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3. Steps Involved in Organising a Meeting |
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4. Different Types of Business Travel and Accommodation |
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6. Features of Hard Copy and Electronic Diary Systems |
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7. Managing a Diary System |
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8. Importance of Obtaining Correct Information When Making Diary Entries |
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9. Different Types of Office Equipment and Their Uses |
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10. Using Office Equipments Effectively |
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11. Types of Mail Services Used in Business Organisations |
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12. Customer Service in a Business Environment |
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Unit 04 Principles of business document production and information management |
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1. Formats and Types of Business Documents |
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2. The Use of Different Types of Information Communication Technology (ICT) for Document Production |
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3. The Reasons for Agreeing the Use, Content, Layout, Quality Standards and Deadlines for Document Production |
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4.The Importance of Document Version Control and Authorisation |
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5. The Requirements of Security, Data Protection, Copyright and Intellectual Property Legislation may Affect the Production of Business Documents |
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6. Check the Accuracy of Business Documents |
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7. The Requirements of Security, Data Protection, Copyright and Intellectual Property Legislation may Affect the Distribution and Storage of Business Documents |
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8. Different Types of Distribution Channels |
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9. The Types of Information Found in Business Organisations |
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10. The Need for Safe Storage and Efficient Retrieval of Information |
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11. The Features of Different Types of Systems Used for Storage and Retrieval of Information |
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12. The Legal Requirements for Storing Business Information |
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Unit 05 Manage personal performance and development |
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1. Performance Management Process |
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2.Improving Productivity through More Effective Time Management |
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3.Work-Life-Balance |
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4.Training and Development Policy |
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5. Learning Styles |
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6. Performance Requirements of Your Own Work Role |
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7. Feedback Mechanism for Identifying Own Development Needs |
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8. PDP |
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9. Workplace Learning |
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10.Reviewing Progress and Sharing Lessons |
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Unit 06 Develop working relationships with colleagues |
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1. The Benefits of Effective Team Working |
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2. Constructive Feedback |
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3. Conflict Management Techniques that may be Used to Resolve Team Conflicts |
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4. Importance of Giving Team Members the Opportunity to Discuss Work Progress and Any Issues Arising |
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5. The Importance of Warning Colleagues of Problems and Changes that May Affect them |
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6. Recognise the Contribution of Colleagues to the Achievement of Team Objectives |
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7. Treat Colleagues with Respect, Fairness and Courtesy |
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8. Fulfil Agreements Made with Colleagues |
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9. Constructive or Positive Feedback |
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10. Take Others’ Viewpoints into Account when Making Decisions |
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11. Take Ownership of Problems within Own Level of Authority |
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12. Take Action to Minimise Disruption to Business Activities within their Own Level of Authority |
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13. Resolve Problems within their Own Level of Authority and Agreed Contribution |
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Group B (14 credits) |
Unit 09 Organise business travel or accommodation (4 credits) |
Unit 15 Contribute to the organisation of an event (3 credits) |
Unit 25 Produce minutes of meetings (3 credits) |
Unit 27 Health and safety in a business environment (2 credits) |
Unit 28 Use a telephone and voicemail system (2 Credits) |
Group C (3) |
Unit 35 Use and maintain office equipment ( 2 Credits) |
Unit 36 Using email (3 credits) |
Group D (4) |
Unit 51 Principles of marketing theory (4 credits) |
Unit 52 Principles of digital marketing (5 Credits) |
Unit 56 Exploring social media (2 Credits) |
Assignment Submission Guideline |
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Assignment Submission Guideline |
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Submit Your Assignments – NCFE Level 2 Diploma in Business Administration |
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Submit Your Assignments – NCFE Level 2 Diploma in Business Administration |
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Resubmit Your Assignments – NCFE Level 2 Diploma in Business Administration |
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Resubmit Your Assignments – NCFE Level 2 Diploma in Business Administration |
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End of Course Questionnaire |
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End of Course Questionnaire |
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