Induction Form |
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Induction Form |
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Registration Entry Form |
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Registration Entry Form |
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Qualification Guidance |
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Qualification Guidance |
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Unit 01: Resolve Administrative Problems |
Support Materials |
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LO1 AC 1.3-1.5 |
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1.1 Evaluate The Effectiveness of Different Types of Information on an Administrative Function |
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1.2 Explain the Basis for Selecting Tools, Techniques and Strategies to |
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2.1 Collect Information |
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2.2 ANLYTICS |
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2.3 Problems |
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2.4-2.5 |
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3.1 |
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3.2 |
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3.3 |
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3.4 |
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3.5 |
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3.6 |
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3.7 |
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Unit 02: Manage the Work of an Administrative Function |
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Developing Systems, SOPs and Setting Key Performance Indicators |
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Feedback, Efficiency, Effectiveness and Evaluation |
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Management of an Administrative Function |
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Managing Administrative Workflow |
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Quality Standards |
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SMART Objectives and Targets |
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Unit 03: Communicate in a Business Environment |
Support Materials |
LO1 |
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1. The Communication Needs of Internal and External Stakeholders |
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2. The Different Communication Models That Support Administration |
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3. The Effectiveness of Different Communication Systems |
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4. Factors That Affect the Choice of Communication Media |
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5. Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications |
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6. Factors to Be Taken Into Account in Planning and Structuring Different Communication Media |
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7. Ways of Overcoming Barriers to Communication |
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8. The Use of Communications Theories and Body Language |
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9. Proof-reading Techniques for Business Communications |
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LO2 |
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1. The Purpose and Audience of the Information to Be Communicated |
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2. Communication Media That Are Appropriate to the Audience and Information to Be Communicated |
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3. Format, Layout and Style of Business Communication |
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4. Business Practices When Communicating in Writing |
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5. The Style and Content of a Communication, Appropriate to Specific Audiences |
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6. Present Written Communications That Are Clear |
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7. Meet Agreed Deadlines in Communicating With Others |
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LO3 |
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1. The Nature, Purpose, Audience and Use of the Information to Be Communicated |
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2. Use Language That Is Correct and Appropriate for the Audience’s Needs |
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3. Use Appropriate Body Language and Tone of Voice to Reinforce Messages |
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4. The Meaning and Implications of Information That Is Communicated Verbally |
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5. Confirming That a Recipient Has Understood Correctly What Has Been Communicated |
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6. Respond in a Way That Is Appropriate to the Situation and in Accordance With Organisational Policies and Standards |
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Unit 04: Manage Personal and Professional Development |
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1. Sources of Information on Professional Development Trends and Their Validity |
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2. Trends and Developments that Influence the Need for Professional Development |
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3. Evaluating Current and Future Personal and Professional Development Needs |
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4. Benefits of Personal and Professional Development |
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5. The Basis on Which Different Types of Development Actions are Selected |
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6. Identifying Current and Future Likely Skills and Knowledge Needs Using Skills Gap Analysis |
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7. Agreeing a Personal and Professional Development Plan |
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8. How to Set SMART Objectives |
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9. Obtaining Feedback on Performance |
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10. Reviewing Progress Toward Personal and Professional Objectives |
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Personal Action Plan for PDP |
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Evaluate whether your PDP Goals are SMART |
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Unit 06: Manage Information Systems |
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1.1 Uses of Information System |
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1.2 Describe Typical Information System Interfaces |
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1.3 Analyse the Implications of System Updates and System |
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1.4 Analyse the Use of Stakeholders’ Feedback on the Effectiveness of an Information System |
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1.5 Evaluate the Implications of Data Protection Requirements for the Management and Use of an Information System |
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2.1 Develop Standard Operating Procedures for Administrative Processes That Meet Organisational and Legal Requirements |
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2.2 Implement Management Processes That Are Capable of Identifying and Resolving Problems |
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2.3 Analyse Users’ Training Needs for an Information System |
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3.1 Monitor the Quality of Information Against Agreed Key Performance Indicators (Kpis) |
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3.2 Update Information Systems in Line With Business and Users’ Needs |
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3.3 Provide Training and Support in the Use of Information Systems to Users and Stakeholders |
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3.4 Manage Problems in the Information System in a Way That Minimises Disruption to Business |
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3.5 Evaluate the Effectiveness of an Information System |
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3.6 Make Recommendations for Improvements That Will Enhance the Efficiency of an Information System |
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3.7 Adhere to Organisational Policies and Procedures, Legal and Ethical Requirements in the Management of an Information System |
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Unit 09: Support Environmental Sustainability in a Business Environment |
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1.1 Describe Current Legislation in Relation to Environmental |
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1.2 Explain Government Incentives That Support Environmental Sustainability in a Business Environment |
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1.3 Analyse the Relationship Between Environmental Sustainability and Corporate Social Responsibility |
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1.4 Explain the Health and Safety Considerations for Environmental Sustainability and Waste Management |
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1.5 Explain Techniques to Evaluate the Impact of an Organisation’s Environmental and Sustainability Policies and Procedures |
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2.1 Identify the Environmental Standards That Are Relevant to an Organisation |
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2.2 Evaluate the Impact of an Organisation’s Business on Its Environment |
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2.3 Explain How You Promote a Culture of Efficient Consumption of Energy in Line With an Organisation’s Energy Management Policies |
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2.4 Explain Organisational Procedures to Minimise Waste and Maximise the Recycling of Materials |
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2.5 Explain Organisational Procedures to Meet Hazardous Waste |
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2.6 Giving Work Examples Explain How You Adhere to Organisational Policies and Procedures, Legal and Ethical Requirements |
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Unit 14: Develop a Presentation |
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1. Best Practice in Developing Presentations |
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2. Who Needs to Be Consulted on the Development of a Presentation |
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3. The Factors to Be Taken Into Account in Developing a Presentation |
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4. The Advantages and Limitations of Different Communication Media |
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5. Tailor Your Presentation to Fit the Timescale and Audience |
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6. Action to Ensure That a Presentation Adheres to Organisational Guidelines and Policies |
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7. Materials That Support the Content of a Presentation |
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Unit 15: Manage an Office Facility |
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1. Establish and Implement Office Management Procedure |
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2. Manage the Effectiveness of Work and Systems |
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3. Managing any Constraints Attached to Office Facilities and Related Budgets |
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4. Factors to Be Taken into Account in the Design of Office Systems, Procedures and Guidance Documents |
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5. Office Environment |
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6. Maintain Equipment and Consumables |
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7. Office Systems and Procedure |
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8. Manage the Maintenance of Office Equipment |
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9. Supplier Relationship Management |
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10. The Concept of Business Administration |
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Unit 16: Deliver a Presentation |
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1. The Advantages and Limitations of Different Methods of |
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2. How the Type and Size of the Audience Affects the Delivery of a Presentation |
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3. The Factors to Be Taken Into Account in Developing Contingency Plans When Delivering Presentations |
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4. Voice Projection and Timing Techniques |
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5. The Factors to Be Taken Into Account in Responding to Questions From an Audience |
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6. Different Methods for Evaluating the Effectiveness of a Presentation |
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7. The Layout of the Venue and Correct Functioning of Equipment and Resources |
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8. Using Appropriate Language and Tone of Voice in Delivering a Presentation |
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9. Body Language in Delivering Presentation |
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10. Using Equipment and Resources Effectively When Delivering a Presentation |
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Unit 17: Analyse and Present Business Data |
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Analytical Techniques, Data Accuracy, and Conclusions |
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IT Tools to Carry Out Research and Presentation |
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Parameters, Business Ethics and Business Data Analysis |
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Presenting the Analysis |
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Types of Data |
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Unit 34: Promote Equality, Diversity and Inclusion |
Unit 35: Manage Team Performance |
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1. Use of Benchmarks in Managing Performance |
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2. A Range of Quality Management Techniques to Manage Team Performance |
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3. Identifying Team Member Strengths |
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4. How To Successfully Allocate Work To Your Team |
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5. Improvement in Team Members Productivity |
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6. Amend Priorities and Plans to Take Account of Changing Circumstances |
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7. Recommend Changes to Systems and Processes to Improve the Quality of Work |
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8. The Lines of Communication and Authority Levels |
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9. Communicating Effectively Within Team That Are Appropriate |
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10. Provide Support to Team Members When They Need It |
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11. Providing Feedback |
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12. Effectiveness of Team Communications and Make Improvements |
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Unit 37: Manage Individuals’ Performance |
Submit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration |
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Submit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration |
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Resubmit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration |
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Resubmit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration |
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End of Course Questionnaire |
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End of Course Questionnaire |
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