Quality management ensures consistent standards across processes, products, and services through planning, monitoring, and continual improvement. It strengthens customer satisfaction, operational efficiency, risk control, and long-term organisational performance sustainably achieved.
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Level 4
370 Students 
1 week 
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Quality Management is a structured discipline focused on Quality Assurance and Quality Control to enhance organizational efficiency. It integrates ISO Standards and Auditing Systems to ensure compliance and reliability. Businesses use these practices to improve Customer Satisfaction while maintaining consistent performance. The course introduces foundational concepts aligned with modern industry requirements and global quality expectations.
Students explore Process Improvement methodologies including Six Sigma to achieve Defect Reduction and higher Performance Metrics. The curriculum emphasizes Continuous Improvement and Risk Management strategies across operations. Practical modules such as Quality Measurement and Quality Control help learners analyze real-world systems. These skills are essential for improving efficiency and maintaining competitive advantage in industries.
This Quality Management course also covers Customer Satisfaction by understanding Customer Expectations and Needs within Supply Chain Management systems. Learners gain expertise in Quality Audits, ISO Standards compliance, and Performance Metrics evaluation. The structured curriculum from Introduction to Quality Management to Auditing Systems ensures holistic knowledge, enabling professionals to drive Continuous Improvement and operational excellence.
Learners complete an assignment and can take a mock exam to practice and improve their understanding before the final multiple-choice exam. Tutors provide personalised feedback on the assignment. The final exam is automatically marked, and learners must achieve at least 60% to receive a CPD-certified certificate.
After completing the Quality Management course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Quality Licence Scheme Endorsed Certificate
Learners also have the option to order a Quality Licence Scheme (QLS) Endorsed Certificate as additional proof of achievement. The QLS Endorsed Certificate can be delivered by post for £89, with an additional £10 postage charge for international students.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Why Study This Quality Management Course? Quality management is essential for organisations seeking to improve performance, maintain consistency, and meet customer expectations through effective processes and continuous improvement practices. Strong quality standards contribute to operational excellence and long-term success.
Studying this course develops knowledge of quality assurance principles, performance measurement, and process improvement techniques. It strengthens problem-solving and analytical skills, enabling professionals to enhance efficiency, support compliance, and drive continuous improvement within their organisations.
The Quality Management Course has a total study time of 1 week. Learners can complete the programme at a flexible, self-paced schedule, allowing them to develop essential knowledge of quality assurance principles, continuous improvement processes, and organisational performance management in a way that fits comfortably around their availability and learning needs.
The Quality Management course is suitable for learners working in business, manufacturing, healthcare, service industries, and operational management roles, as well as anyone interested in process improvement and quality assurance. No prior qualifications are required. Participants need basic literacy, numeracy, internet access, and a device for online study. An interest in continuous improvement, customer satisfaction, and maintaining quality standards is essential.
Quality management is a structured approach to ensuring that products, services, and processes consistently meet customer requirements and organisational standards.
It is suitable for managers, supervisors, quality assurance professionals, business owners, and anyone involved in improving organisational performance and service quality.
You will learn about quality planning, quality control, quality assurance, continuous improvement, performance measurement, and customer satisfaction principles.
No, it is suitable for beginners, although knowledge of business operations may be beneficial.
It helps improve efficiency, reduce errors, increase customer satisfaction, ensure compliance, and support continuous organisational improvement.
Common tools include process mapping, audits, performance indicators, root cause analysis, corrective actions, and continuous improvement frameworks such as ISO standards and quality management systems.
| Module 01: Introduction to Quality Management | |||
| Introduction to Quality Management | 00:26:00 | ||
| Module 02: Total Quality Management | |||
| Total Quality Management | 00:17:00 | ||
| Module 03: Quality Measurement and Improvement | |||
| Quality Measurement and Improvement | 00:25:00 | ||
| Module 04: Quality Control | |||
| Quality Control | 00:13:00 | ||
| Module 05: Understanding Customer Expectations and Needs | |||
| Understanding Customer Expectations and Needs | 00:16:00 | ||
| Module 06: Six Sigma | |||
| Six Sigma | 00:21:00 | ||
| Module 07: Supply Chain Management | |||
| Supply Chain Management | 00:25:00 | ||
| Module 08: Quality Audits | |||
| Quality Audits | 00:16:00 | ||
| Mock Exam | |||
| Mock Exam – Quality Management | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Quality Management | 00:20:00 | ||
| Assignment | |||
| Assignment – Quality Management | 2 days, 21 hours | ||
| Recommended Materials | |||
| Workbook – Quality Management | 4 days, 7 hours | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||
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