Office Administration and Receptionist Skills
Office Administration and Receptionist Skills
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Level 3 - Diploma
9 Students -
2 days, 1 hour
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Access Updated CourseOverview of Office Administration and Receptionist Skills
This Office Administration course is designed to equip our learners with the essential skills to take their expertise to the next level. By combining these two related courses, learners will be able to benefit from a comprehensive, instructor-led course covering everything they need to know to kickstart or enhance their office career. The Receptionist Diploma provides introductory training on office administration procedures, policies and best practices, exploring the role and responsibilities of a receptionist and office manager in detail. You will learn how to manage your time efficiently, deliver excellent customer service, master the art of professional communication and much more. In addition, you will sharpen your communication, time management and organisational skills and explore a wide range of strategies for stress management and self-empowerment. The Receptionist Diploma is an introductory training certification, designed to help aspiring receptionists prepare for their career. This Office Administration course covers the day-to-day responsibilities of a receptionist in detail, from face-to-face client communication to telephone etiquette and multi-taking. Throughout the course, learners will develop their skills in customer service, listening, organising and people management. There are no entry requirements for this foundation-level course and learners of all academic backgrounds are welcome to enroll. Highlights of The Office Administration and Receptionist Diploma :- Learn the basic fundamentals of administrative management
- Familiarise with the role and responsibilities of an office manager and receptionist
- Enhance your professional telephone etiquette
- Explore critical time management, organisational and business communication techniques
- Understand how to deal with difficult customers in a professional manner
- Discover expert tips and advice to boost your self-motivation
- Learn the fundamental principles of organising and planning
- Understand the definition of transactional analysis and how it can be applied in an office environment
- Be able to deliver excellent customer and client care to a high standard
- Develop your understanding of office best practices, procedures and protocol
Office Administration Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Who is This Course for?
This course is ideal for anyone who wishes to enhance their skills in office-based roles. It is particularly beneficial for aspiring office managers and receptionists, or those who are new to administrative environments. Our training bundle course is a stepping stone for anyone who wishes to reach the next level in their career and develop valuable transferable skills.How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.Will I receive a certificate of completion?
Upon successful completion you will qualify for a UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.Why study this course
Whether you’re an existing practitioner or aspiring professional, this Receptionist Diploma will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Office Administration and Receptionist Skills is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.Career Path
This bundle course is an intense 2-in-1 training course, designed to teach those who are looking to kickstart their office career or want to build their skill set for their professional development. On successful completion, you will have the opportunity to work in a wide range of related industries, in roles such as:- Receptionist
- Office Manager
- Administrative Assistant
- Secretary
- Personal Assitant
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – Getting Organized (I) | 00:30:00 | ||
| Module Three – Getting Organized (II) | 00:30:00 | ||
| Module Four – Managing Time | 00:30:00 | ||
| Module Five Getting It All Done On Time | 00:30:00 | ||
| Module Six – Special Tasks | 00:30:00 | ||
| Module Seven – Verbal Communication Skills | 00:30:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:15:00 | ||
| Module Nine – Empowering Yourself | 00:30:00 | ||
| Module Ten – The Team of Two | 00:30:00 | ||
| Module Eleven – Taking Care of Yourself | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 00:30:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 00:30:00 | ||
| Module Four – Scheduling Your Time | 00:30:00 | ||
| Module Five – To Do Lists | 00:15:00 | ||
| Module Six – Paper and Paperless Storage | 00:15:00 | ||
| Module Seven – Organization in Your Work Area | 00:15:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:15:00 | ||
| Module Nine – Organizing Your Inbox | 00:15:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:15:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started $ | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 00:30:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading: Receptionist and Office Administration Skills | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Receptionist and Office Administration Skills | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Receptionist and Office Administration Skills | 00:30:00 | ||
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
