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This office training bundle course is designed to equip our learners with the essential skills to take their expertise to the next level. By combining these two related courses, learners will be able to benefit from a comprehensive, instructor-led course covering everything they need to know to kickstart or enhance their office career.

The Office Management course provides introductory training on office management procedures, policies and best practices, exploring the role and responsibilities of a receptionist and office manager in detail. You will learn how to manage your time efficiently,  deliver excellent customer service, master the art of professional communication and much more. In addition, you will sharpen your communication, time management and organisational skills and explore a wide range of strategies for stress management and self-empowerment.

The Receptionist Diploma is an introductory training certification, designed to help aspiring receptionists prepare for their career. This course covers the day-to-day responsibilities of a receptionist in detail, from face-to-face client communication to telephone etiquette and multi-taking. Throughout the course, learners will develop their skills in customer service, listening, organising and people management. There are no entry requirements for this foundation-level course and learners of all academic backgrounds are welcome to enrol.

Highlights of The Receptionist and Office Administration Skills:

  • Learn the basic fundamentals of administrative management
  • Familiarise with the role and responsibilities of an office manager and receptionist
  • Enhance your professional telephone etiquette 
  • Explore critical time management, organisational and business communication techniques
  • Understand how to deal with difficult customers in a professional manner
  • Discover expert tips and advice to boost your self-motivation
  • Learn the fundamental principles of organising and planning
  • Understand the definition of transactional analysis and how it can be applied in an office environment
  • Be able to deliver excellent customer and client care to a high standard
  • Develop your understanding of office best practices, procedures and protocol

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Who is This Course for?

This course is ideal for anyone who wishes to enhance their skills in office-based roles. It is particularly beneficial for aspiring office managers and receptionists, or those who are new to administrative environments. Our training bundle course is a stepping stone for anyone who wishes to reach the next level in their career and develop valuable transferable skills.

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion you will qualify for a UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Receptionist and Office Administration Skills is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path

This bundle course is an intense 2-in-1 training course, designed to teach those who are looking to kickstart their office career or want to build their skill set for their professional development. On successful completion, you will have the opportunity to work in a wide range of related industries, in roles such as:

  • Receptionist
  • Office Manager
  • Administrative Assistant
  • Secretary
  • Personal Assitant

Course Curriculum

Admin Support
Module One – Getting Started 00:15:00
Module Two – Getting Organized (I) 00:30:00
Module Three – Getting Organized (II) 00:30:00
Module Four – Managing Time 00:30:00
Module Five Getting It All Done On Time 00:30:00
Module Six – Special Tasks 00:30:00
Module Seven – Verbal Communication Skills 00:30:00
Module Eight – Non-Verbal Communication Skills 00:15:00
Module Nine – Empowering Yourself 00:30:00
Module Ten – The Team of Two 00:30:00
Module Eleven – Taking Care of Yourself 00:15:00
Module Twelve – Wrapping Up 00:15:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 00:30:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 00:30:00
Module Four – Scheduling Your Time 00:30:00
Module Five – To Do Lists 00:15:00
Module Six – Paper and Paperless Storage 00:15:00
Module Seven – Organization in Your Work Area 00:15:00
Module Eight – Tools to Fight Procrastination 00:15:00
Module Nine – Organizing Your Inbox 00:15:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 00:15:00
Module Twelve – Wrapping Up 00:15:00
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Customer Relations & Dealings
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 00:30:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started $ 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 00:30:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Recommended Reading
Recommended Reading: Receptionist and Office Administration Skills 00:00:00
Mock Exam
Mock Exam – Receptionist and Office Administration Skills 00:30:00
Final Exam
Final Exam – Receptionist and Office Administration Skills 00:30:00

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